Remote Associate Director, Client Engagement & Delivery

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Diverse and inclusive workplaceCulture

Professional development and mentoring

Access to talent network

Job summary

Ladders is seeking an Associate Director, Client Engagement to join a leader in the Healthcare space. This remote leadership role will oversee a team of engagement managers and help drive consistent, effective project delivery across client-facing work.

You will partner closely with senior leadership to support key initiatives, refine operating guidelines, and improve resource and revenue management for delivery teams.

Qualifications

• 8–10 years of project management or operations experience.
• 4 years of people management or mentoring experience.
• 5 years of experience in life sciences, pharma, or biotech preferred.
• Experience with AI tools and large language models for project management required.

Responsibilities

• Manage a team of 3–5 engagement managers, focusing on performance management and professional development.
• Utilize AI tools to enhance coaching conversations and project insights.
• Coach the team on effective use of AI tools for project execution and communication.
• Support senior leadership in overseeing operational processes and initiatives.
• Define and revise operational policies and guidelines for the organization.
• Monitor revenue targets and resource compliance to maximize profits.
• Oversee resource allocation and capacity management for delivery teams.

Skills

People management

Project management

Communication

AI tools for PM

Life sciences experience

Education

Bachelor's degree

MBA or Master’s

Tools

AI platforms

Job description

Ladders is seeking an Associate Director, Client Engagement to join a leader in the Healthcare space. This remote leadership role will oversee a team of engagement managers and help drive consistent, effective project delivery across client-facing work.

You will partner closely with senior leadership to support key initiatives, refine operating guidelines, and improve resource and revenue management for delivery teams.