Strategic Automotive Logistics Account Manager

First Search Inc.; Plymouth (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

First Search Inc. in Plymouth, MI, is seeking an experienced Account Manager to oversee major customer relationships in automotive transportation and logistics. You will collaborate with operations, pricing, and third-party brokers to ensure service excellence and drive revenue growth.

The role requires strong communication, problem-solving, and the ability to coordinate across teams, with a focus on achieving SLA targets and delivering value to OEMs, auctions, and dealer networks.

Qualifications

• Bachelor's degree or a minimum of five years of relevant customer service or account management experience.
• Strong understanding of transportation and logistics operations, particularly automotive transportation and car hauling.
• Experience managing customer relationships and resolving complex service or operational issues.
• Excellent written and verbal communication skills, with the ability to interact effectively with customers, vendors, and internal stakeholders.
• Strong organizational skills and attention to detail, with the ability to manage multiple accounts and competing priorities.
• Analytical and problem-solving abilities, including the ability to evaluate situations and recommend practical solutions.
• Proficiency in Microsoft Office, particularly Excel.
• Experience working with transportation management, routing, or dispatching systems.
• Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Manage key customer relationships and act as primary contact between customers, internal operations teams, and third-party transportation brokers.
• Proactively address customer concerns, resolve service issues, and ensure timely communication.
• Build relationships with customer stakeholders to understand transportation needs and identify improvements.
• Identify opportunities to expand existing accounts, increase revenue, and improve profitability.
• Coordinate with teams on RFQs, pricing requests, and customer proposals.
• Lead Quarterly Business Reviews (QBRs) and regular customer meetings with clear action items.
• Provide customers with timely updates regarding shipments and service changes.
• Document customer interactions and account activity in Salesforce.

Skills

Account management

Customer relationships

Logistics operations

Communication

Analytical thinking

Excel

Cross-functional collaboration

Problem-solving

Education

Bachelor's degree in a relevant field

Tools

Salesforce

CRM systems

Excel

Job description

First Search Inc. in Plymouth, MI, is seeking an experienced Account Manager to oversee major customer relationships in automotive transportation and logistics. You will collaborate with operations, pricing, and third-party brokers to ensure service excellence and drive revenue growth.

The role requires strong communication, problem-solving, and the ability to coordinate across teams, with a focus on achieving SLA targets and delivering value to OEMs, auctions, and dealer networks.