Strategic Associate Director, Campus Operations & Mail Center

The Chronicle Of Higher Education, Inc.; New York (NY); On-site; USD 84,000 - 119,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. seeks an Associate Director, Business Operations to lead the performance and strategic direction of the operations portfolio, including the Mail/Copy Center and staff, serving as the Director’s operational proxy across the portfolio.

This role emphasizes an inclusive campus environment, data-informed service delivery, and strong financial stewardship—owning budgets, contracts, and cross-functional coordination across revenue streams to balance student,

Qualifications

• BA/BS degree with a minimum of five years’ experience supervising business or auxiliary operations.
• Experience managing mail/copy center or hospitality/auxiliary operations.
• Financial acumen with KPI tracking, budgets, and variance analysis.
• Strong communication and collaboration with students, staff, faculty, and administrators.
• Experience with ERP software (Workday) or similar systems.

Responsibilities

• Oversee Mail/Copy Center operations and supervise staff (FTEs and seasonal workers).
• Lead budgeting, revenue forecasting, procurement, and financial reporting.
• Coordinate with Finance, HR, and campus partners to ensure policy compliance and service excellence.
• Drive cross-divisional engagement and alignment with enrollment, admissions, and service planning.
• Develop SOPs, safety training, and emergency response readiness.

Skills

Leadership

Budgeting

Operations management

Data analysis

Cross-functional collaboration

Contract management

Communication

Project management

Customer service excellence

Hospitality/education sector exp.

Workday ERP

Education

BA/BS degree

Tools

Workday ERP

Job description

The Chronicle Of Higher Education, Inc. seeks an Associate Director, Business Operations to lead the performance and strategic direction of the operations portfolio, including the Mail/Copy Center and staff, serving as the Director’s operational proxy across the portfolio.

This role emphasizes an inclusive campus environment, data-informed service delivery, and strong financial stewardship—owning budgets, contracts, and cross-functional coordination across revenue streams to balance student,