Associate Director, Student Accounts & Billing

The Chronicle Of Higher Education, Inc.; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

The Chronicle of Higher Education, Inc. is seeking an Associate Director of Student Accounts to direct accounts receivable, counseling students and families on financing options, and oversee third-party billing and special programs.

This is an on-campus, non-remote position requiring a bachelor's degree and several years of higher education financial services experience; strong Excel skills and familiarity with Banner and Touchnet platforms are preferred.

Qualifications

• Bachelor's degree is required.
• 3+ years of progressive experience in student accounts, accounts receivable, bursar operations, or higher education financial services.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Ability to think critically and perform complex tasks.
• Excellent communication and interpersonal skills, and the ability to work cooperatively with co-workers.
• Must be able to work some evenings and weekends.

Responsibilities

• Coordinate all aspects of the students’ account, accounts receivable and general ledger.
• Counsel students and families on financing/payment options, account holds, collections, refunding of credit balances and the Title IV aid Book Voucher process.
• Manage Banner Accounts Receivable, Banner Document Management Systems (BDMS), Banner Communications Manager, and Touchnet Marketplace product configurations and Bill+Payment setup and updates, including online payments and ACH processing.
• Billing and administrative procedures for registration approvals, late enrollment, past-due holds, hold clearance, and special invoicing for employer reimbursement for students in various programs.
• Process discounts and tuition discount/waiver adjustments.
• Reconcile the Federal Perkins Loan Program.
• Third Party billing and Special Programs including Study Abroad, International Student programs, Veterans Benefits and AP Teacher Workshop.
• Perform reconciliation of Finance accounts.

Skills

Microsoft Excel

Strong communication

Critical thinking

Interpersonal skills

Evenings/weekends availability

Education

Bachelor's degree

Tools

Banner BDMS

Banner Communications Manager

Ellucian Banner ERP

Touchnet Marketplace

Bill+Payment

Job description

The Chronicle of Higher Education, Inc. is seeking an Associate Director of Student Accounts to direct accounts receivable, counseling students and families on financing options, and oversee third-party billing and special programs.

This is an on-campus, non-remote position requiring a bachelor's degree and several years of higher education financial services experience; strong Excel skills and familiarity with Banner and Touchnet platforms are preferred.