Campus Mail Services Leader – Assistant Director

Duke University; Durham (NC); On-site; USD 69,000 - 127,000; Full time

Job summary

Duke University seeks an Assistant Director of Campus Mail Services to lead and strengthen campus-wide mail operations. You will partner with the Director to provide strategic and operational leadership across multiple mail centers—ensuring services are efficient, compliant, and customer-focused for students, faculty, staff, and campus partners.

In this role you’ll oversee supervisory teams, manage personnel, analyze data to identify trends, and drive process improvements while maintaining

Qualifications

• Bachelor’s degree required with strong organizational, analytical and communication skills.
• Five years in an operational/administrative role in postal/logistics; two years supervisory experience; higher ed mail ops preferred.
• Master’s degree may substitute for two years of experience.

Responsibilities

• Provide daily leadership and oversight to supervisory staff across campus mail centers.
• Manage personnel activities including hiring, training, performance evaluations, and scheduling.
• Analyze operational data to identify trends, service gaps, and process improvement opportunities.
• Review, update, and audit departmental procedures to ensure compliance with Duke policies and USPS regulations.
• Support budget monitoring, financial reconciliation, and postal account management.
• Utilize and oversee mail processing technology, package-tracking systems, and postal equipment.
• Respond to customer inquiries and service issues, recommending solutions and automation improvements.
• Build collaborative relationships with campus partners, vendors, and service providers.

Skills

Organizational skills

Analytical skills

Communication skills

Education

Bachelor's degree

Master's degree may substitute for 2 years experience

Job description

Duke University seeks an Assistant Director of Campus Mail Services to lead and strengthen campus-wide mail operations. You will partner with the Director to provide strategic and operational leadership across multiple mail centers—ensuring services are efficient, compliant, and customer-focused for students, faculty, staff, and campus partners.

In this role you’ll oversee supervisory teams, manage personnel, analyze data to identify trends, and drive process improvements while maintaining