Campus Mail Services Leader

Duke University; Durham (NC); On-site; USD 69,000 - 127,000; Full time

Job summary

Duke University is seeking an Assistant Director of Campus Mail Services to help lead and strengthen campus-wide mail operations. You’ll partner with the Director to provide strategic and operational leadership across multiple mail centers—ensuring services are efficient, compliant, and customer-focused for students, faculty, staff, and campus partners.

You’ll play a key role in leading teams, improving processes, and enhancing the overall service experience.

Qualifications

• Bachelor’s degree required with strong organizational and communication skills.
• Five years of operational/administrative experience in postal or logistics, including at least two years supervising staff.
• Master’s degree can substitute for two years of experience.

Responsibilities

• Provide daily leadership and oversight to supervisory staff across campus mail centers.
• Manage personnel activities including hiring, training, performance evaluations, and scheduling.
• Analyze operational data to identify trends, service gaps, and process improvements.
• Review and audit departmental procedures to ensure compliance with policies and USPS regulations.
• Support budget monitoring, financial reconciliation, and postal account management.
• Oversee mail processing technology and package-tracking systems.
• Respond to customer inquiries and service issues with recommended solutions.
• Build collaborative relationships with campus partners, vendors, and service providers.

Skills

Leadership

Operations management

Data analysis

Communication

MS Office

Education

Bachelor’s degree in a relevant field

Master’s degree may substitute for two years of experience

Tools

Postal One

BMEU

USPS equipment

Job description

Duke University is seeking an Assistant Director of Campus Mail Services to help lead and strengthen campus-wide mail operations. You’ll partner with the Director to provide strategic and operational leadership across multiple mail centers—ensuring services are efficient, compliant, and customer-focused for students, faculty, staff, and campus partners.

You’ll play a key role in leading teams, improving processes, and enhancing the overall service experience.