Strategic AR Collections & Client Relations Specialist

London Approach; Los Angeles (CA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

London Approach is seeking a Collections/Client Relations Coordinator in Los Angeles to manage an accounts receivable portfolio, contact clients on past-due accounts, and resolve billing discrepancies. The role requires strong organization, attention to detail, and the ability to communicate effectively with clients and internal teams.

The ideal candidate will have 5+ years in AR/collections, experience with billing systems, and a proven record in maintaining accurate records while ensuring

Qualifikationen

• Associate degree or equivalent relevant work experience required.
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred
• 5+ years of experience in accounts receivable, collections, client relations, or a related accounting function
• Experience managing a high-volume portfolio of customer or client accounts
• Professional services experience preferred but not required
• Experience working with accounting, billing, or financial management systems preferred

Aufgaben

• Monitor and manage an assigned accounts receivable portfolio to support timely collection of outstanding balances
• Contact clients and customers by phone, email, and written correspondence regarding past-due accounts and payment status
• Research and resolve billing, payment, and account discrepancies
• Maintain accurate customer records, account information, and collection documentation
• Collaborate with billing and accounting teams to ensure invoices are accurate and issued in a timely manner
• Work closely with cash application and accounting teams to resolve unapplied or misapplied payments
• Review accounts receivable aging and identify accounts requiring follow-up or escalation
• Prepare collection reports, aging reports, and status updates for management
• Escalate unresolved, high-risk, or significantly past-due accounts to appropriate management with supporting documentation and recommendations
• Respond to client inquiries and account questions while maintaining a professional and service-oriented approach
• Communicate with internal and external stakeholders regarding payment terms, account status, and collection matters
• Review requests for payment exceptions or adjustments and elevate as appropriate based on established policies and procedures
• Maintain confidentiality when handling sensitive financial and client information
• Support a professional, collaborative, and customer-focused environment

Kenntnisse

Accounts receivable

Collections

Client relations

Communication skills

Detail-oriented

Ausbildung

Associate degree or equivalent

Bachelor's degree in Accounting/Finance/Business Administration

Tools

Accounting software

Billing systems

Cash application systems

Jobbeschreibung

London Approach is seeking a Collections/Client Relations Coordinator in Los Angeles to manage an accounts receivable portfolio, contact clients on past-due accounts, and resolve billing discrepancies. The role requires strong organization, attention to detail, and the ability to communicate effectively with clients and internal teams.

The ideal candidate will have 5+ years in AR/collections, experience with billing systems, and a proven record in maintaining accurate records while ensuring