Strategic Application Administrator — SME, Upgrades

Winco Foods; Boise, Northern (ID, KY); Hybrid; USD 65,000 - 93,000; Full time

Job summary

WinCo Foods is seeking an Application Administrator to join our IT team. The role focuses on researching and implementing changes, providing production support, and coordinating with developers, analysts and security personnel to meet business needs.

You will serve as SME for applications, manage testing, patch planning, and change notices, while maintaining documentation and delivering end-user training as needed.

Qualifications

• Bachelor’s degree in business administration, information systems, or equivalent work experience.
• Proficient use of Microsoft Office suite and SharePoint software.
• Proficient use of remote office and collaboration tools such as Zoom, MS/Teams and Slack.
• Knowledge of Agile development methodologies.
• Knowledge of IT Infrastructure Library (ITIL).
• Experience in application administration and support.
• Experience in retail business operations.

Responsibilities

• Serves as the Subject Matter Expert (SME) for applications within the assigned area of responsibility.
• Provides timely and accurate production support for the assigned applications.
• Works with business stakeholders on feature requests, upgrades, migrations, and integrations.
• Maintains a detailed list of all applications and their business details, for all assigned applications.
• Monitors application performance and uptime via established IT monitoring practices and methods.
• Conducts application unit testing, integration testing, and system testing.
• Escalates urgent problems requiring more authority or knowledge to appropriate resources.
• Enters and manages vendor tickets/cases.
• Recommends application improvements through frequent interaction with the business.
• Leads minor software implementations and upgrade planning.
• Adheres to proper change management processes.
• Creates and reviews PCRs (program change requests), especially in regards application changes/fixes.
• Collaborates with business stakeholders to plan system maintenance patches and upgrades.
• Creates and sends communication for application change notices.
• Participates in the evaluation of new applications, and coordinates reviews by all IT support teams.
• Understands and follows the complete service desk process flow.
• Reviews system performance and participates with triage of application errors.
• Troubleshoots problems and answers basic- to intermediate-level questions.
• Updates and maintains application documentation.
• Delivers end user application training as needed.
• Reviews and verifies invoices.
• Submits POs and invoices for approval and payment.

Skills

Analytical thinking

Problem-solving

Team collaboration

Customer service orientation

Communication skills

Education

Bachelor's degree in business administration, information systems, or equivalent work experience

Tools

Microsoft Office

SharePoint

Zoom

MS Teams

Slack

Job description

WinCo Foods is seeking an Application Administrator to join our IT team. The role focuses on researching and implementing changes, providing production support, and coordinating with developers, analysts and security personnel to meet business needs.

You will serve as SME for applications, manage testing, patch planning, and change notices, while maintaining documentation and delivering end-user training as needed.