WMS & Enterprise App Support Specialist

NFI Industries; Crown Point, Northern (IN, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

NFI Industries is seeking an Application Support Specialist to join the Data & Development team within the Information Technology organization. This role supports internal and external end-users with complex enterprise application related issues across DC/WMS environments, resolving installation, usage, performance, availability, and user education challenges.

The position emphasizes troubleshooting, minor WMS configuration, reporting, and documentation, with collaboration across Operations and

Qualifications

• BA/BS degree strongly preferred or comparable work experience.
• 0–2 years of relevant experience preferred.
• Entry-level professional with on-the-job training and experiences.

Responsibilities

• Provides application support for DC operations, including Warehouse Management Systems (WMS) and related applications.
• Troubleshoots and resolves WMS production issues impacting warehouse operations, including root cause analysis.
• Supports minor WMS configuration, system integrations, reporting, and documentation as needed.
• Develops an understanding of DC operational processes and works with Operations to identify system issues, gaps, and opportunities for improvement.
• Experience with Manhattan Associates products (WMOS/SCPP, SCALE, Manhattan Active) and/or Softeon SCM is a plus.
• Provides excellent customer service and support to technical and non-technical end-users for complex, business-related issues.
• Evaluates, troubleshoots, and solves a wide range of problems across standard and non-standard systems, applying sound technical judgment.
• Collaborates with other IT teams to restore service quickly.
• Escalates complex issues to senior members when appropriate, documenting findings and steps taken.
• Performs knowledge base contributions with clear documentation.

Education

BA/BS degree or equivalent work experience

0-2 years of relevant experience

Tools

Manhattan WMOS/SCPP

Manhattan SCALE

Manhattan Active

Softeon SCM

Job description

NFI Industries is seeking an Application Support Specialist to join the Data & Development team within the Information Technology organization. This role supports internal and external end-users with complex enterprise application related issues across DC/WMS environments, resolving installation, usage, performance, availability, and user education challenges.

The position emphasizes troubleshooting, minor WMS configuration, reporting, and documentation, with collaboration across Operations and