Systems Administrator IV, Applications (Epic MST) - KPNW

Kaiser Permanente; Portland, Northern (OR, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Kaiser Permanente is seeking an experienced IT professional to lead incident and problem management, resolve complex issues, and coordinate prevention plan execution. The role emphasizes cross-functional collaboration, performance optimization, and ensuring timely delivery of solutions.

The position requires several years in application support and a background in systems administration, with responsibilities spanning availability, reliability, and change management across enterprise

Qualifications

• Minimum three (3) years experience in application support.
• Minimum one (1) year in an informal leadership role working with IT or operational teams.
• Bachelor's degree in a related field or equivalent work experience.

Responsibilities

• Provides first and second level support for enterprise systems and applications by diagnosing, troubleshooting, and resolving complex incidents.
• Completes work assignments and supports business-specific projects by applying expertise in subject area; coordinating resources and deadlines.
• Supports the stability, availability, and performance of enterprise systems by performing complex systems analysis and identifying improvements.
• Participates in and influences change management processes and plans hardware/software changes.

Skills

Application support experience

Informal leadership

System administration

Education

Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field

Job description

Job Summary:

In addition to the responsibilities listed below, this position leads the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate.

Essential Responsibilities:

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Escalates unresolved or critical issues, risks or problems to system engineers.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Plans and performs complex system configuration.
• Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
• Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.
• Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Supports vendor support activities, as appropriate.
• Participates in and influences change management processes.
• Defines the maintenance, modification, and documentation of complex and advanced applications.
• Supports the development of guidelines to prevent and/or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.

Minimum Qualifications:

• Minimum three (3) years experience in application support.
• Minimum one (1) year in an informal leadership role working with IT or operational teams.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Additional Requirements:

Preferred Qualifications:

• Three (3) years experience in the administration and custom configuration of large off-the-shelf applications or software packages.
• Four (4) years system administration experience.