Strategic AI Sales Director, SMB

OpenAI; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model (3 days in office)

Job summary

OpenAI is seeking an Account Director in New York to own SMB-to-commercial opportunities, from discovery through close and expansion. This high-ownership role blends consultative selling with technical curiosity and disciplined execution, building a pipeline and guiding customers as they connect business priorities to OpenAI’s ChatGPT and API offerings.

The position is hybrid, based in New York, with relocation assistance and travel as needed.

Qualifications

• 5+ years of software sales experience.
• At least 3+ years closing SMB/mid-market deals.
• Proven track record meeting or exceeding revenue targets.
• Strong discovery, qualification, pipeline-generation, and account-planning skills.
• Ability to clearly communicate complex technical value to business and technical audiences.
• Comfort navigating conversations with C-suite stakeholders.
• Customer-centric mindset with a drive to enable AI adoption.
• High ownership and sound judgment in fast-moving environments.
• Experience building new systems, processes, and ways of working.

Responsibilities

• Own commercial opportunities from qualification through close, onboarding, and expansion.
• Build and manage a healthy pipeline across inbound, outbound, and existing customer opportunities.
• Lead discovery conversations and translate customer priorities into compelling use cases for OpenAI products.
• Develop trusted relationships with business, technical, and executive stakeholders.
• Navigate cross-functional processes with Product, Finance, Legal, Growth, and Revenue Operations.
• Maintain accurate pipeline and forecasts toward revenue and adoption goals.
• Identify expansion opportunities and develop account strategies that maximize value.
• Share market insights to inform product, programs, and the SMB sales motion.

Skills

Pipeline management

Executive stakeholder management

Discovery & qualification

Close & expansion

Cross-functional collaboration

Strategic selling

Job description

OpenAI is seeking an Account Director in New York to own SMB-to-commercial opportunities, from discovery through close and expansion. This high-ownership role blends consultative selling with technical curiosity and disciplined execution, building a pipeline and guiding customers as they connect business priorities to OpenAI’s ChatGPT and API offerings.

The position is hybrid, based in New York, with relocation assistance and travel as needed.