Strategic Account Manager – Growth in AI SaaS

Base44 Inc.; Salt Lake City (UT); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Comprehensive health & life benefits

401K matching

Equity & ESPP

RSUs for employees

Job summary

Base44 Inc. in the Salt Lake City area is seeking an Account Manager to own relationships with business customers from SMB to enterprise. You’ll ensure onboarding, adoption, and ongoing engagement, acting as the trusted advisor and champion for customer success.

Work cross-functionally with sales, product, and support to drive renewals and expansions, monitor health and usage, translate feedback into product insights, and help scale the team with AI-powered workflows.

Qualifications

• Excellent communication and relationship-building abilities.
• Proven track record in account growth and renewals.
• Ability to manage multiple mid-market and enterprise accounts.

Responsibilities

• Own and nurture relationships with business customers from SMB to enterprise.
• Ensure onboarding, adoption, and ongoing engagement with the Base44 platform.
• Identify and drive opportunities for renewals, upsells, and cross-sells.
• Monitor customer health, usage trends, and satisfaction to mitigate churn.
• Translate feedback into actionable insights for product, engineering, and leadership.
• Collaborate with sales, product, marketing, and support to deliver a seamless client experience.
• Develop and deliver regular business reviews demonstrating ROI.
• Use AI tools to enhance productivity and build scalable processes.

Skills

Communication

Presentation

Relationship management

Problem solving

Organizational skills

Job description

Base44 Inc. in the Salt Lake City area is seeking an Account Manager to own relationships with business customers from SMB to enterprise. You’ll ensure onboarding, adoption, and ongoing engagement, acting as the trusted advisor and champion for customer success.

Work cross-functionally with sales, product, and support to drive renewals and expansions, monitor health and usage, translate feedback into product insights, and help scale the team with AI-powered workflows.