Strategic Account Manager — AI SaaS Growth & Onboarding

Wix; San Diego (CA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health & life benefits

Fully covered medical, dental & vision

Generous time off

Mental health support

Nutrition, fitness & productivity aids

401K matching

RSUs & ESPP

Stock-based compensation

Job summary

Base44, an AI-powered software development platform recently acquired by Wix, is seeking an Account Manager to serve business customers from SMB to enterprise. You’ll nurture partnerships, ensure customers realize value, and champion their success in a fast-paced, entrepreneurial environment.

In this role you’ll drive renewals, upsells, and cross-sells; monitor health and usage; translate feedback into insights for product and leadership; and collaborate across sales, product, marketing, and

Qualifications

• 4+ years in account management or customer success in B2B tech.
• Experience with mid-market and enterprise SaaS or AI tools.
• Proven track record of renewals and growth.
• Excellent communication and relationship-building skills.
• Comfortable operating in a fast-growth startup environment.

Responsibilities

• Own and nurture relationships with business customers and act as their trusted advisor.
• Ensure onboarding, adoption, and ongoing engagement with Base44.
• Identify opportunities for renewals, upsells, and cross-sells.
• Monitor customer health, usage trends, and satisfaction to mitigate churn.
• Translate feedback into actionable insights for product, engineering, and leadership.
• Collaborate across sales, product, marketing, and support to deliver a seamless client experience.
• Deliver regular business reviews showing ROI and objective alignment.
• Use AI tools to draft communications and synthesize customer insights.
• Build automations and AI-powered workflows that scale account management.
• Define scalable operating motions, playbooks, tooling, and processes.

Skills

Account management

Customer success

Relationship building

SaaS

Renewals upsells

Job description

Base44, an AI-powered software development platform recently acquired by Wix, is seeking an Account Manager to serve business customers from SMB to enterprise. You’ll nurture partnerships, ensure customers realize value, and champion their success in a fast-paced, entrepreneurial environment.

In this role you’ll drive renewals, upsells, and cross-sells; monitor health and usage; translate feedback into insights for product and leadership; and collaborate across sales, product, marketing, and