Strategic Account Manager, AI SaaS (Mid/Enterprise)

Base44 Inc.

San Diego (CA)

On-site

USD 110,000 - 130,000

Full time

27 hours ago

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Benefits offered by this job

Medical, dental, vision coverage

Generous time off

Mental health support

Wellness allowances

401K match

RSUs / Equity

ESPP

Job summary

Base44 Inc. is building its go-to-market team and seeks an Account Manager to manage business customers from SMB to enterprise. You will nurture partnerships, drive adoption, and champion customer success within an AI-powered software development platform.

In this fast-paced startup-enabled environment, you will identify opportunities for growth, lead regular business reviews, and collaborate with sales, product, and support to deliver a seamless client experience.

Qualifications

4+ years of account management or customer success in B2B tech.
Experience handling mid-market and enterprise SaaS customers (AI, developer tools, ML).
Proven track record of renewals, upsells, and customer satisfaction.
Excellent communication, presentation, and relationship-building skills.
Organized, proactive, and comfortable in a high-growth environment.

Responsibilities

Own and nurture relationships with business customers as the primary contact.
Ensure onboarding, adoption, and ongoing engagement with Base44.
Identify and drive opportunities for account growth including renewals, upsells, cross-sells.
Monitor customer health, usage trends, and satisfaction to mitigate churn.
Translate feedback into actionable insights for product, engineering and leadership.