Strategic Aerospace Key Account Manager

Embraer; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Embraer is seeking an experienced executive-level professional to manage long-term, high-value customer relationships in the aftermarket segment. You will oversee all technical and commercial support for major clients, coordinate internal teams, and lead initiatives to optimize programs and services.

The role requires a strong background in key account management, solid negotiation and communication skills, and a track record of delivering customer-focused solutions.

Qualifications

• Minimum 10 years of experience managing client/operator technical and commercial support activities related to aircraft and services.
• Proven track record as a key account manager.
• Experience in sales and providing solutions based on customer needs.

Responsibilities

• Manage, coordinate, implement and control account activities, providing technical and commercial support for Embraer products and services.
• Develop studies or proposals to optimize and modernize activities and systems in the area.
• Serve as primary liaison between key customers and internal teams to align needs with processes.
• Resolve customer issues and complaints to maintain trust and satisfaction.
• Identify customer needs and translate them into sales opportunities for long-term relationships.
• Prepare and manage program targets and budgets for the department.
• Contribute to departmental budgeting and control area/program budgets.
• Ensure employment law, safety rules, and company policies are followed.
• Maintain high quality of service and comply with ISO requirements.
• Oversee productivity and organizational results; manage the work environment to keep motivation and performance high.

Skills

Key account management

Customer relationship

Communication skills

Problem solving

Negotiation

Organizational skills

Education

BA in Engineering (aeronautical, mechanical or electrical)

Job description

Embraer is seeking an experienced executive-level professional to manage long-term, high-value customer relationships in the aftermarket segment. You will oversee all technical and commercial support for major clients, coordinate internal teams, and lead initiatives to optimize programs and services.

The role requires a strong background in key account management, solid negotiation and communication skills, and a track record of delivering customer-focused solutions.