Customer Account Manager – Southeast Region

Embraer; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Embraer is seeking an experienced executive-level professional to manage long-term, high-value customer relationships in the aftermarket segment. You will oversee all technical and commercial support for major clients, coordinate internal teams, and lead initiatives to optimize programs and services.

The role requires a strong background in key account management, solid negotiation and communication skills, and a track record of delivering customer-focused solutions.

Qualifications

• Minimum 10 years of experience managing client/operator technical and commercial support activities related to aircraft and services.
• Proven track record as a key account manager.
• Experience in sales and providing solutions based on customer needs.

Responsibilities

• Manage, coordinate, implement and control account activities, providing technical and commercial support for Embraer products and services.
• Develop studies or proposals to optimize and modernize activities and systems in the area.
• Serve as primary liaison between key customers and internal teams to align needs with processes.
• Resolve customer issues and complaints to maintain trust and satisfaction.
• Identify customer needs and translate them into sales opportunities for long-term relationships.
• Prepare and manage program targets and budgets for the department.
• Contribute to departmental budgeting and control area/program budgets.
• Ensure employment law, safety rules, and company policies are followed.
• Maintain high quality of service and comply with ISO requirements.
• Oversee productivity and organizational results; manage the work environment to keep motivation and performance high.

Skills

Key account management

Customer relationship

Communication skills

Problem solving

Negotiation

Organizational skills

Education

BA in Engineering (aeronautical, mechanical or electrical)

Job description

POSITION SUMMARY

Responsible for obtaining and maintaining long term key customers in Executive business areas by managing all aspects of the aftermarket relationship with the Customer, ensuring outstanding customer satisfaction by assessing their needs, expectations and issues in order to develop appropriated plans and services. Works as the liaison between the customer and Embraer to promote our company’s solutions and achieve mutual satisfaction to grow our business and achieve long-term success.

JOB RESPONSIBLITIES

• Manages, coordinates, implements, monitors and controls area organizational and operational activities, processes, programs, and results related to the customer account management, such as client/operator technical and commercial support for the company products and services.
• Oversees and develops activities focused on the preparation of studies or research for new ways to optimize, rationalize, and modernize activities, programs, systems, technologies, etc. related to the area/department
• Serves as the link of communication between key customers and internal teams. Aligns customer needs with internal processes/focal points to facilitate the customer needs.
• Resolves any issues and problems faced by customers and deal with complaints to maintain trust
• Plays an integral part in generating new sales that will turn into long-lasting relationship by identifying the customer needs and turning them into sales opportunities.
• Prepares and manages target program.
• Participates in the preparation of department budget and controls area/program budgets.
• Ensures employment law, work security/safety rules, and company policy and procedures compliance.
• Ensures high level of quality services and meets ISO requirements.
• Manages productivity (effectiveness/efficacy) and the organizational results for the area.
• Manages the work environment to keep employee motivation and productivity.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

• BA in Engineering, in aeronautical, mechanical or electrical engineering.

Experience:

• Minimum 10 years of experience in managing client/operator technical and commercial support activities related to the company aircraft and services
• Proven experience as key account manager
• Experience in sales and providing solutions based on customer needs

Knowledge, Skills & Abilities:

• Organized and detailed oriented.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation

Working Conditions / Environment/ Special Requirements

• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.

GENERAL COMMITMENT FOR ALL EMPLOYEES

• Commitment to company values and complies with department norms, policies, directives, and procedures.
• Incorporates Lean and P3E processes and concepts into daily activities.
• Strive for continuous improvement to processes and procedures.
• Honors and protects confidential and proprietary documents and information.
• Satisfies work schedule requirements.

The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.

Embraer is an Equal Opportunity Employer.