Strategic Accounts CS Lead — AI-Driven Growth

Motion (Creative Analytics); United States; Remote; CAD 90,000 - 150,000; Full time

Benefits offered by this job

Equity

Health benefits

20 days PTO

Work-from-home stipend

Job summary

Motion is seeking a Senior Customer Success Manager, Strategic Accounts, to own a curated book of the company's largest DTC brand and agency clients. You will align creative strategy with Motion's AI-driven workflows, drive adoption, and become a trusted advisor to marketing leaders across high-value accounts.

You will play a pivotal role in onboarding, expansion planning, and executive-level business reviews, shaping how AI enables customer success at scale.

Qualifications

• 3+ years in performance marketing, customer success, account management, or client services at a B2B SaaS company.
• 2+ years managing strategic, enterprise, or high-value accounts.
• Ability to build trust with senior marketing leaders and run executive-level conversations.
• Experience leading complex, multi-stakeholder onboardings and change management across teams.

Responsibilities

• Own the outcome for Motion's most strategic customers, focusing on retention, health, and growth across high-value accounts.
• Design and lead onboarding to establish a repeatable creative testing process across teams and brands.
• Lead executive business reviews and tie impact to marketing metrics.
• Build account plans with stakeholders, goals, and whitespace to inform the roadmap.
• Partner with Sales on renewals and expansions and act as trusted advisor to marketing leadership.
• Coordinate cross-functional efforts to ensure client success and ongoing value.

Skills

Customer Success

Strategic accounts

Executive-level conversations

Relationship building

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

Motion is seeking a Senior Customer Success Manager, Strategic Accounts, to own a curated book of the company's largest DTC brand and agency clients. You will align creative strategy with Motion's AI-driven workflows, drive adoption, and become a trusted advisor to marketing leaders across high-value accounts.

You will play a pivotal role in onboarding, expansion planning, and executive-level business reviews, shaping how AI enables customer success at scale.