Strategic Administrative Programs Lead

The-Choice-Group; Richmond (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Short Term Disability

Group Term Life Insurance

Retirement Plan

Paid Time Off

Professional Development Fund

Free LPC Supervision

Job summary

The Choice Group in Richmond, VA is seeking a Lead Administrative Program Support Specialist to help coordinate program operations and support individuals with disabilities in obtaining competitive, integrated employment. You will manage office tasks, serve as the main communications liaison, oversee referrals and data in case management systems, and train staff to ensure accuracy and timely delivery.

This role emphasizes collaboration with stakeholders, prioritization of deadlines, and a

Qualifications

• Strong communication skills, both verbal and written.
• Excellent organizational abilities and leadership potential.
• Experience with data analysis, reporting, and project management.
• Proficiency in office management software and tools.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and manage time efficiently.
• Flexible and adaptable in a fast-paced environment.
• Focus on delivering excellent service to stakeholders.

Responsibilities

• Coordinate day-to-day office operations and report issues to CFO and assist with resolution.
• Serve as the primary point of contact for internal and external communications.
• Communicate effectively with staff, referral sources, and clients; handle inquiries and issues.
• Monitor deadlines and follow up on action items to ensure timely completion.
• Coordinate processing of referrals/cases, authorizations, tracking and data entry across management systems.
• Delegate tasks to balance workload and ensure timely completion.
• Cross reference records to ensure accuracy.
• Provide administrative support across programs and train staff.
• Maintain clear communication with team and stakeholders to ensure alignment.

Skills

Verbal communication

Written communication

Organizational skills

Leadership

Data analysis

Reporting

Project management

Office software

Analytical skills

Time management

Adaptability

Customer service

Education

Bachelor's degree

Associate's degree

High school diploma

Tools

Office management software

Job description

The Choice Group in Richmond, VA is seeking a Lead Administrative Program Support Specialist to help coordinate program operations and support individuals with disabilities in obtaining competitive, integrated employment. You will manage office tasks, serve as the main communications liaison, oversee referrals and data in case management systems, and train staff to ensure accuracy and timely delivery.

This role emphasizes collaboration with stakeholders, prioritization of deadlines, and a