Lead Administrative Program Support Specialist

ADP, Inc.; Richmond (VA); On-site; USD 46,000 - 67,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Short Term Disability

Group Term Life Insurance

Retirement Plan

Paid Time Off

Professional Development Fund

Free LPC Supervision

Job summary

ADP, Inc. in Richmond, VA is seeking a Lead Administrative Program Support Specialist to help support our disability programs and community initiatives.

The role focuses on coordinating day-to-day office operations, serving as the primary contact for communications, and ensuring timely processing of referrals and data tracking across programs. The position emphasizes leadership, data analysis, and project management skills in a fast-paced environment, with a strong focus on excellent stakeholder

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and leadership abilities.
• Proficiency in data analysis and reporting.
• Experience in managing projects.
• Ability to prioritize tasks in a fast-paced environment.
• Service-focused with stakeholders.

Responsibilities

• Coordinate day-to-day office operations and report issues to CFO.
• Serve as primary contact for internal and external communications.
• Communicate effectively with staff, referral sources, and clients.
• Monitor deadlines and follow up on action items for timely completion.
• Coordinate processing of referrals/cases and track data in case management systems.
• Delegate tasks to balance workload and ensure completion.
• Cross-reference records for accuracy.
• Provide admin support for programs and train staff.
• Maintain clear communication across teams and departments.

Skills

Communication

Organizational skills

Leadership

Data analysis

Project management

Office software

Problem solving

Time management

Adaptability

Customer service

Education

Bachelor's degree

Associate's degree

High School diploma

Tools

Office management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Administrative Program Support Specialist

Full Time Richmond, VA, US

2 days ago Requisition ID: 1064

Salary Range: $45,760.00 To $66,560.00 Annually

Are you passionate about working for a company that makes a difference in the community? We’re looking for a Lead Administrative Program Support Specialist to support our programs that help individuals with disabilities in obtaining and maintaining competitive, integrated employment in the community.

Key Responsibilities:

• Coordinate day to day operations in the office, identify and report issues to CFO and assist with resolution for problem areas identified.
• Serve as the primary point of contact for internal and external communications.
• Communicate effectively with internal staff, referral sources, and clients. Responsible for handling inquiries and issues from all parties.
• Monitor deadlines and follow up on action items to ensure timely completion.
• Coordinate the timely processing of new referrals/cases, authorizations, tracking and processing data in electronic case management systems across all administrative programs.
• Delegate tasks appropriately among team members to ensure workload balance and effective task completion.
• Cross reference records to ensure accuracy.
• Provide administrative support functions for assigned programs, including back up administrative support to different programs/services.
• Train administrative staff.
• Maintaining clear and effective communication with team members, stakeholders, and other departments to ensure alignment and collaboration.

Qualifications:

• Excellent verbal and written communication skills
• Strong organizational skills
• Demonstrated leadership capabilities
• Proficiency in data analysis and reporting
• Experience in managing projects
• Familiarity with office management software and tools
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and manage time efficiently
• Flexibility and adaptability to change in a fast-paced work environment.
• A focus on providing excellent service to internal and external stakeholders.

Education:

Prefers aBachelor’s degree and two years of related experience, Associate’s degree and four years of related experience, or High School diploma and ten years of related experience

What We Offer:

• Competitive pay based off experience and education
• Benefits to Full Time Employees, including:
  • Health/Dental/Vision Insurance
  • Short Term Disability and Group Term Life Insurance covered at 100%
  • Additional Fringe Benefits
  • Retirement Plan
  • Paid Time Off
  • Professional Development Fund
  • Free LPC Supervision
• Opportunities for professional growth and development
• A rewarding role where you can provide administrative support to make a real impact in people’s lives