Lead Administrative Program Support Specialist

The-Choice-Group; Richmond (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Short Term Disability

Group Term Life Insurance

Retirement Plan

Paid Time Off

Professional Development Fund

Free LPC Supervision

Job summary

The Choice Group in Richmond, VA is seeking a Lead Administrative Program Support Specialist to help coordinate program operations and support individuals with disabilities in obtaining competitive, integrated employment. You will manage office tasks, serve as the main communications liaison, oversee referrals and data in case management systems, and train staff to ensure accuracy and timely delivery.

This role emphasizes collaboration with stakeholders, prioritization of deadlines, and a

Qualifications

• Strong communication skills, both verbal and written.
• Excellent organizational abilities and leadership potential.
• Experience with data analysis, reporting, and project management.
• Proficiency in office management software and tools.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and manage time efficiently.
• Flexible and adaptable in a fast-paced environment.
• Focus on delivering excellent service to stakeholders.

Responsibilities

• Coordinate day-to-day office operations and report issues to CFO and assist with resolution.
• Serve as the primary point of contact for internal and external communications.
• Communicate effectively with staff, referral sources, and clients; handle inquiries and issues.
• Monitor deadlines and follow up on action items to ensure timely completion.
• Coordinate processing of referrals/cases, authorizations, tracking and data entry across management systems.
• Delegate tasks to balance workload and ensure timely completion.
• Cross reference records to ensure accuracy.
• Provide administrative support across programs and train staff.
• Maintain clear communication with team and stakeholders to ensure alignment.

Skills

Verbal communication

Written communication

Organizational skills

Leadership

Data analysis

Reporting

Project management

Office software

Analytical skills

Time management

Adaptability

Customer service

Education

Bachelor's degree

Associate's degree

High school diploma

Tools

Office management software

Job description

Lead Administrative Program Support Specialist

The Choice Group Richmond, Virginia, United States

About this position

Are you passionate about working for a company that makes a difference in the community? We’re looking for a Lead Administrative Program Support Specialist to support our programs that help individuals with disabilities in obtaining and maintaining competitive, integrated employment in the community.

Key Responsibilities:

• Coordinate day to day operations in the office, identify and report issues to CFO and assist with resolution for problem areas identified.
• Serve as the primary point of contact for internal and external communications.
• Communicate effectively with internal staff, referral sources, and clients. Responsible for handling inquiries and issues from all parties.
• Monitor deadlines and follow up on action items to ensure timely completion.
• Coordinate the timely processing of new referrals/cases, authorizations, tracking and processing data in electronic case management systems across all administrative programs.
• Delegate tasks appropriately among team members to ensure workload balance and effective task completion.
• Cross reference records to ensure accuracy.
• Provide administrative support functions for assigned programs, including back up administrative support to different programs/services.
• Train administrative staff.
• Maintaining clear and effective communication with team members, stakeholders, and other departments to ensure alignment and collaboration.

Qualifications:

• Excellent verbal and written communication skills
• Strong organizational skills
• Demonstrated leadership capabilities
• Proficiency in data analysis and reporting
• Experience in managing projects
• Familiarity with office management software and tools
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and manage time efficiently
• Flexibility and adaptability to change in a fast-paced work environment.
• A focus on providing excellent service to internal and external stakeholders.

Education:

Prefers aBachelor’s degree and two years of related experience, Associate’s degree and four years of related experience, or High School diploma and ten years of related experience

What We Offer:

• Competitive pay based off experience and education
• Benefits to Full Time Employees, including:
  • Health/Dental/Vision Insurance
  • Short Term Disability and Group Term Life Insurance covered at 100%
  • Additional Fringe Benefits
  • Retirement Plan
  • Paid Time Off
  • Professional Development Fund
  • Free LPC Supervision
• Opportunities for professional growth and development
• A rewarding role where you can provide administrative support to make a real impact in people’s lives