Strategic Accounts Associate

Sonepar Canada, Inc.; Mentor (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401K

Competitive medical plans

Paid time off

Holidays

Tuition reimbursement

Job summary

Irby Utilities is seeking a customer service/order entry specialist to support online and other orders, assist in sales tasks, and communicate with customers to capture requirements. You will aid in RFQs, pricing, and account support while maintaining a professional, collaborative approach and expanding product knowledge to help customers and staff.

The role emphasizes strong MS Office skills, time management, and effective teamwork in a fast-paced utility distribution environment.

Qualifications

• Proficient in Microsoft Office Suite (Excel, Word, Teams, PowerPoint).
• Effective verbal and written communication skills.
• Ability to prioritize and manage time effectively.
• Ability to collaborate with others and work in a team.

Responsibilities

• Provide support with customer service order entry for orders received online and via other sources.
• Assist in sales support tasks, including client research and meeting prep.
• Communicate with customers to understand goals and project requirements.
• Respond to RFQs by describing Irby capabilities and pricing.
• Support Strategic Accounts selling efforts from a corporate perspective.
• Maintain professional demeanor and positive customer relations.
• Develop product knowledge to assist customers and staff.
• Identify pricing and reference product details for orders.

Skills

MS Office

Verbal communication

Time management

Team collaboration

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Job description

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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Job Summary

• Provide support with customer service order entry functions for orders received via the Internet as well as other sources.
• Assist in sales support tasks, including client research, meeting preparations and reports.
• Communicate directly with customers and understand client goals and project requirements.
• Provide support in responding to customer RFQ’s (Request for Quote) by communicating Irby capabilities as they relate to customer requirements and determining competitive price levels.
• Support the overall Strategic Accounts selling effort from a corporate perspective.
• Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Handle difficulties with customers, vendors and coworkers with diplomacy and seeks assistance when needed.
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Determine the make, type and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identify and utilize appropriate company and/or customer pricing systems.
• Communicate with customers via phone or in person to receive orders for products, or handles orders received via the Internet or EDI.
• Describe or demonstrate product, using samples or catalog, and emphasize saleable features.
• Solicit sale of new or additional products.
• Provide support in preparing lists of prospective customers via telephone, fax, e-mail, etc. to solicit orders.
• Provide support with oral and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise.
• Perform other special projects or duties as assigned.

Minimum Qualifications

• Proficient in Microsoft Office Suite, such as Excel, Word, Teams & Powerpoint
• Effective verbal and wirtten communication skills
• Ability to prioritize and manage time effectively
• Ability to collaborate with others and work effectively in a team environment
• Strong interpersonal skills and professional demeanor
• Strong problem-solving skills to address customer concerns

Preferred Qualifications

• Associate's degree (B. A.) or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry’s top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail] .

Nearest Major Market: Cleveland

Nearest Secondary Market: Akron