Strategic Accounts Service Coordinator — Remote

Patterson Companies Careers; Fort Snelling Unorganized Territory (MN); Remote; USD 29,000 - 37,000; Full time

Job summary

Patterson Companies Careers is seeking a Service Coord Strat Accts to coordinate service delivery for strategic accounts and support continuous improvement efforts. The role is remote and aligns to 8:00 am to 5:00 pm PST hours, with a focus on timely issue resolution and strong customer satisfaction.

The position requires a High School Diploma and 3 years in customer support, dispatch, or project coordination, with experience supporting national or high-volume accounts preferred.

Qualifications

• High school diploma or equivalent required.
• 3 years experience in customer support, dispatch, project coordination, or related field.

Responsibilities

• Coordinate service requests, dispatch activities, installations, repairs, and customer support for strategic accounts.
• Monitor service schedules, resources, work orders, and requests to meet customer expectations and business objectives.
• Serve as primary contact for escalated inquiries, complaints, and service concerns, ensuring timely resolution.
• Maintain records of interactions, service activities, inventory usage, and scheduling information.
• Coordinate with internal teams and customers to ensure successful service execution.
• Provide day-to-day guidance on service coordination processes and best practices.

Skills

Customer service

Relationship management

Multitasking

Communication

Problem solving

Attention to detail

Service coordination

Education

High School Diploma or Equivalent

Job description

Patterson Companies Careers is seeking a Service Coord Strat Accts to coordinate service delivery for strategic accounts and support continuous improvement efforts. The role is remote and aligns to 8:00 am to 5:00 pm PST hours, with a focus on timely issue resolution and strong customer satisfaction.

The position requires a High School Diploma and 3 years in customer support, dispatch, or project coordination, with experience supporting national or high-volume accounts preferred.