Service Coord Strat Accts

Patterson Companies, Inc.; Northern (KY); Ibrido; USD 280.000 - 374.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

401(k) Match

PTO

Holiday & Floating Holidays

Volunteer Time Off

Educational Assistance

Parental Leave

LifeWorks EAP

Descrizione del lavoro

Patterson Companies, Inc. is seeking a Remote Service Coord Strat Accts to coordinate service delivery and customer support for strategic accounts. The role requires aligning to 8:00 am–5:00 pm PST hours and collaborating with field teams and customers to resolve issues and improve service quality.

The position emphasizes strong communication, record-keeping, and problem-solving skills. Remote work is supported, with a focus on timely service execution and customer satisfaction.

Competenze

• 3 years experience in customer support, dispatch, project coordination, or related experience.

Mansioni

• Coordinate service requests, dispatch, installations, repairs, and customer support for strategic accounts.
• Monitor service schedules, resource utilization, work orders, and customer requests, prioritizing activities to meet expectations.
• Serve as primary point of contact for escalated inquiries and service concerns, ensuring timely communication and resolution.
• Maintain records of customer interactions, service activities, inventory usage, scheduling information, and related documentation.
• Partner with internal teams and customers to coordinate resources and ensure successful execution of service commitments.

Conoscenze

Customer service

Service coordination

Dispatch

Communication skills

Problem-solving

Attention to detail

CRM knowledge

Formazione

High School Diploma

Strumenti

Service management software

Scheduling software

CRM systems

Descrizione del lavoro

## Service Coord Strat AcctsApply: St Paul, MN: Full time: Posted Today: R111650****Patterson isn't just a place to work, it's a partner that cares about your success.****One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.**Job Summary** The Service Coord Strat Accts coordinates service delivery, support activities, and customer requests for strategic accounts to ensure timely resolution of issues and a positive customer experience. This role partners with customers and internal teams to manage service execution, resolve escalated concerns, and support continuous improvement initiatives that enhance service quality and customer satisfaction. **Role can be done remotely and requires alignment to 8:00 am to 5:00 pm PST hours.** **Essential Functions*** Coordinate service requests, dispatch activities, installations, repairs, and customer support activities for strategic accounts to ensure timely and effective service delivery.* Monitor service schedules, resource utilization, work orders, and customer requests, resolving non-routine issues and prioritizing activities to meet customer expectations and business objectives.* Serve as a primary point of contact for escalated customer inquiries, complaints, and service concerns, ensuring timely communication and effective resolution.* Maintain accurate records of customer interactions, service activities, inventory usage, scheduling information, and related documentation to support operational effectiveness and reporting requirements.* Partner with internal stakeholders, field service teams, and customers to coordinate resources, communicate service updates, and ensure successful execution of service commitments.* Provide day-to-day guidance and knowledge sharing to less experienced team members on service coordination processes, customer support practices, and issue resolution approaches.* Comply with Company and department policies and standards; performs other duties as assigned**Minimum Requirements*** High School Diploma or Equivalent* 3 years experience in customer support, dispatch, project coordination, or related experience**Preferred Requirements*** • Experience supporting strategic, national, or high-volume customer accounts* Experience coordinating field service, technical support, or installation activities**Skills and Abilities*** Knowledge of customer service, service coordination, dispatch, and support operations principles and practices* Customer relationship management skills focused on delivering responsive support and positive customer outcomes* Ability to manage multiple service requests, schedules, and operational deadlines* Oral and written communication skills for communicating effectively with customers and internal stakeholders* Problem-solving and analytical thinking capabilities for evaluating issues, identifying root causes, and supporting effective resolutions* Attention to detail when maintaining records, tracking service activities, and managing customer information* Proficiency with service management, scheduling, dispatch, and business systems used to support customer service operations**Physical and Cognitive Demands*** Communicate/Hearing Frequently* Communicate/Talking Frequently* Learn New Tasks or Concepts Frequently* Make Timely Decisions in the Context of a Workflow Frequently* Complete Tasks Independently Constantly* Maintain Focus Constantly* Remember Processes & Procedures Constantly* Stationary Position (Seated) Constantly* Vision Constantly* Hand/Eye Coordination Occasionally* Bend Rarely* Complete Tasks in a Noisy Environment Rarely* Feeling/Grasping/Handling Rarely* Move/Traverse Rarely* Repetitive Motions Rarely**Working Environment*** Hazards Occasionally**Environmental Conditions*** Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.* Remote: This position primarily completes work from a remote setting, most commonly, a home office. This may be referenced as flexible workplace.**Travel Requirements*** 0% This position does not require travelWhat's In It For You:We provide competitive benefits, unique incentive programs and rewards for our eligible employees:* Full Medical, Dental, and Vision benefits and an integrated Wellness Program* 401(k) Match Retirement Savings Plan* Paid Time Off (PTO)* Holiday Pay & Floating Holidays* Volunteer Time Off (VTO)* Educational Assistance Program* Full Paid Parental and Adoption Leave* LifeWorks (Employee Assistance Program)* Patterson Perks Program## The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.$20.91 - $27.16