Strategic Accounts Service Coordinator

Sunbelt Rentals; Sugar Grove (IL); On-site; USD 49,000 - 67,000; Full time

Benefits offered by this job

Health, Dental & Vision plans

401(k) Match

Paid Time Off

Job summary

Sunbelt Rentals in Sugar Grove, IL seeks a Strategic Customer Coordinator to deliver exceptional call-center service to strategic customers in construction equipment rental. You will be the central point of contact, handling customer requests and ensuring reliability, availability and ease.

Candidates should have prior call center experience; construction/equipment rental background is preferred; bilingual Spanish/English is a plus; safety and communication skills are essential.

Qualifications

• Previous experience in a call center customer service role.
• Equipment rental or construction industry experience preferred.
• Wynne software experience preferred.

Responsibilities

• Serve as the centralized point of contact for strategic customers in Sunbelt Rentals.
• Satisfy customer needs and requests with professional service.
• Assist with inquiries and coordination for rental equipment.

Skills

Customer service ethic

Communication skills

Probing questions

Safety awareness

Positive attitude

Education

Call center/customer service experience

Equipment rental/construction industry experience

Wynne software experience

Bilingual Spanish/English preferred

Tools

Wynne software

Job description

Sunbelt Rentals in Sugar Grove, IL seeks a Strategic Customer Coordinator to deliver exceptional call-center service to strategic customers in construction equipment rental. You will be the central point of contact, handling customer requests and ensuring reliability, availability and ease.

Candidates should have prior call center experience; construction/equipment rental background is preferred; bilingual Spanish/English is a plus; safety and communication skills are essential.