Key Accounts Service Team Coordinator

Sunbelt Rentals, Inc.; Sugar Grove (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance

Life and Travel insurance

Tuition Reimbursement Options

Employee Assistance Program

Job summary

Sunbelt Rentals seeks a Strategic Customer Coordinator (Call-Center) to deliver exceptional service to strategic customers in the rental of construction/industrial equipment. This role is the centralized point of contact to satisfy the customer’s needs and requests, embodying Sunbelt’s reliability and ease.

Experience in a call center or customer service role is preferred; Wynne software experience and bilingual Spanish/English are advantageous.

Qualifications

• Previous experience in a call center customer service role.
• Equipment rental or construction industry experience preferred.
• Wynne software experience preferred.
• Bilingual Spanish/English preferred.

Responsibilities

• Serve as the centralized point of contact for Strategic Customers in equipment rental.
• Provide exceptional, professional and efficient service to fulfill customer needs.
• Engage in proactive problem solving to ensure customer satisfaction.

Skills

Call center experience

Customer service ethic

Bilingual Spanish/English

Communication skills

Tools

Wynne software

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Customer Coordinator (Call-Center)Sunbelt’s Strategic Customer Coordinator is equipped for success so we can make it happen for our customers.The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.Education or experience that prepares you for success:Previous experience in a call center customer service roleEquipment rental or construction industry experience preferredWynne software experience preferredBilingual Spanish/English preferredKnowledge/Skills/Abilities you may rely on:Construction equipment knowledgeCustomer service ethic and positive approach Communication skillsProbing questions and understanding concernsSafety is key to our culture:The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.We value an inclusive and diverse workplace: Call Center Representative, Customer Call Representative, Account Representative, Call Center Agent, Customer Service Agent, Customer Service RepSunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.Base Pay Range: $23.52 - 32.34

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.