Strategic Accounts Sales Support Specialist

Cengage Group; Minneapolis (MN); Remote; USD 42,000 - 54,000; Full time

Job summary

Cengage Group is seeking a Sales Consultant to support the sales process with critical administrative activities, CRM upkeep, reporting, and contract alignment. The role emphasizes collaboration with Strategic Accounts and regional teams to maintain territory coverage and drive revenue.

Ideal candidates will bring strong organizational skills, proficiency with Microsoft Office and Salesforce, and a track record of two or more years in sales or customer interactions within a dynamic edtech

Qualifications

• BA/BS degree preferred.
• 2+ years of sales or customer interaction experience.
• Experience with digital sales products and Salesforce.

Responsibilities

• Plan, organize, and support selling strategies in partnership with sales leadership and other sales personnel.
• Provide day-to-day administrative support that enables sales teams to focus on customer engagement and revenue-generating activity.
• Update and maintain Salesforce, including opportunity, account, contact, activity, and territory information as needed.
• Pull and organize CRM and Sales Operations reports to support opportunity analysis, territory planning, forecasting, and follow-up.
• Assist with contract alignment, order processing and review, billing questions or reviews, and related customer or internal follow-through.
• Manage and support content mapping exercises and other customer-specific sales support activities.
• Support marketing and sales initiatives as they relate to account development, customer engagement, and territory execution.
• Coordinate effectively with Sales Management, Account Directors, Customer Success, Solutions Specialists, and other cross-functional partners.
• Identify process gaps, customer trends, or recurring needs and communicate recommendations that can improve sales execution or customer support.

Skills

Flexibility

Motivation

Active listening

Presentation skills

Tech savviness

Time management

Microsoft Office

Education

BA or BS degree

Tools

Salesforce

Job description

Cengage Group is seeking a Sales Consultant to support the sales process with critical administrative activities, CRM upkeep, reporting, and contract alignment. The role emphasizes collaboration with Strategic Accounts and regional teams to maintain territory coverage and drive revenue.

Ideal candidates will bring strong organizational skills, proficiency with Microsoft Office and Salesforce, and a track record of two or more years in sales or customer interactions within a dynamic edtech