Strategic Accounts Sales Support Specialist

Cengage Group; Manchester (NH); Remote; USD 42,000 - 54,000; Full time

Job summary

Cengage Group in United States is seeking a Sales Consultant to support the sales process with content mapping, systems updates, order processing, billing reviews, and contract alignment.

You will update Salesforce, generate reports, and assist with open-territory planning, coordinating across Sales Management, Account Directors, and Customer Success teams to drive revenue and customer coverage.

Qualifications

• BA or BS degree strongly preferred.
• At least two (2) years of successful sales (or customer interaction) experience.
• Direct sales, marketing or editorial experience.
• Experience working with digital sales products/applications and contact management systems, such as Salesforce.

Responsibilities

• Plan, organize, and support selling strategies in partnership with sales leadership and other sales personnel.
• Provide day-to-day administrative support that enables sales teams to focus on customer engagement and revenue-generating activity.
• Update and maintain Salesforce, including opportunity, account, contact, activity, and territory information as needed.
• Pull and organize CRM and Sales Operations reports to support opportunity analysis, territory planning, forecasting, and follow-up.
• Assist with contract alignment, order processing and review, billing questions or reviews, and related customer or internal follow-through.
• Manage and support content mapping exercises and other customer-specific sales support activities.
• Support marketing and sales initiatives as they relate to account development, customer engagement, and territory execution.
• Coordinate effectively with Sales Management, Account Directors, Customer Success, Solutions Specialists, and other cross-functional partners.
• Identify process gaps, customer trends, or recurring needs and communicate recommendations that can improve sales execution or customer support.
• Exhibit proficient use of technology and communication tools in performing routine job responsibilities and customer interactions.
• Provide timely status updates and reporting to the manager and other sales leaders as required.
• Communicate and coordinate effectively with internal and external customers across multiple time zones.
• Fulfill team support roles and special projects as required, balancing urgency, customer impact, and business priorities.
• Perform other duties as assigned by management.

Skills

Strong presentation skills

Strong listening skills

Proficient with PC & MS Office

Highly adaptable/flexible

Driven to succeed

Education

BA or BS degree strongly preferred

Tools

Salesforce

Microsoft Office

Job description

Cengage Group in United States is seeking a Sales Consultant to support the sales process with content mapping, systems updates, order processing, billing reviews, and contract alignment.

You will update Salesforce, generate reports, and assist with open-territory planning, coordinating across Sales Management, Account Directors, and Customer Success teams to drive revenue and customer coverage.