Strategic Accounts Sales & Enablement Specialist

Cengage Group; Los Angeles (CA); Remoto; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Cengage Group is seeking a Sales Consultant to support the Strategic Accounts Team with content mapping, systems updates, order processing, billing reviews, and contract alignment. You will help manage territories and enable revenue-generating activities across multiple time zones.

Ideal candidates bring strong organizational skills, proficiency in Microsoft Office, and experience with Salesforce or similar CRM tools, plus a couple of years in sales or customer-facing roles.

Competenze

• BA or BS degree strongly preferred.
• At least two years of successful sales (or customer interaction) experience.
• Experience with digital sales products/applications and contact management systems, such as Salesforce.

Mansioni

• Plan, organize, and support selling strategies in partnership with sales leadership and other sales personnel.
• Provide day-to-day administrative support that enables sales teams to focus on customer engagement and revenue-generating activity.
• Update and maintain Salesforce, including opportunity, account, contact, activity, and territory information as needed.
• Pull and organize CRM and Sales Operations reports to support opportunity analysis, territory planning, forecasting, and follow-up.
• Assist with contract alignment, order processing and review, billing questions or reviews, and related customer or internal follow-through.
• Manage content mapping exercises and other customer-specific sales support activities.
• Support marketing and sales initiatives as they relate to account development, customer engagement, and territory execution.
• Coordinate effectively with Sales Management, Account Directors, Customer Success, Solutions Specialists, and other cross-functional partners.
• Identify process gaps, customer trends, or recurring needs and communicate recommendations that can improve sales execution or customer support.
• Support Account Plan activities to optimize sales and/or renewal potential within assigned open territories.
• Work with Regional Directors and Account Directors to achieve open-territory and regional sales goals and ensure continuity of customer coverage.
• Provide support to Account Directors to prospect, qualify, advance, and close appropriate sales opportunities through phone, email, virtual meetings, and technology demonstrations.
• Participate in account planning and handoffs to ensure open-territory activity is documented and can transition smoothly when permanent territory ownership is established.
• Exhibit proficient use of technology and communication tools in performing routine job responsibilities and customer interactions.
• Provide timely status updates and reporting to the manager and other sales leaders as required.
• Communicate and coordinate effectively with internal and external customers across multiple time zones.
• Fulfill team support roles and special projects as required, balancing urgency, customer impact, and business priorities.
• Perform other duties as assigned by management.

Conoscenze

Flexible

Driven to succeed

Active listening

Presentation skills

MS Office proficiency

Salesforce knowledge

Formazione

BA or BS degree

Strumenti

Salesforce

Descrizione del lavoro

Cengage Group is seeking a Sales Consultant to support the Strategic Accounts Team with content mapping, systems updates, order processing, billing reviews, and contract alignment. You will help manage territories and enable revenue-generating activities across multiple time zones.

Ideal candidates bring strong organizational skills, proficiency in Microsoft Office, and experience with Salesforce or similar CRM tools, plus a couple of years in sales or customer-facing roles.