Strategic Accounts Sales Support Pro

Lennox International; Richardson (TX); On-site; USD 70,000 - 92,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Short-term disability

Birthing leave (8 weeks)

Bonding leave (2 weeks)

Life insurance

Long-term disability insurance

Job summary

Lennox International is seeking a seasoned customer service professional in Richardson, TX to efficiently process quotations and orders, resolve issues, and support internal/external customers. The role requires strong communication, prioritization, and problem-solving skills to ensure timely delivery and high service levels.

This salaried position includes benefits and a structured plan for performance and career development within a global HVAC leader.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• At least 5 years of related experience.
• Proficient with Microsoft Office and CRM software.
• Experience with SAP preferred; strong customer service skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and prioritize daily workload to meet bid dates, replacements, and orders.
• Resolve customer disputes with minimal supervision.
• Process quotations and orders using CRM and SAP.
• Serve as a resource and guide for team members in day-to-day activities.
• Collaborate with management on coaching and process improvements.

Skills

Customer service

Written and verbal communication

Time management

Problem solving

Prioritization

Education

Bachelor's degree or equivalent

High school diploma

Tools

Microsoft Office

CRM software

SAP

Job description

Lennox International is seeking a seasoned customer service professional in Richardson, TX to efficiently process quotations and orders, resolve issues, and support internal/external customers. The role requires strong communication, prioritization, and problem-solving skills to ensure timely delivery and high service levels.

This salaried position includes benefits and a structured plan for performance and career development within a global HVAC leader.