HVAC National Accounts Technical Trainer

Lennox; Richardson (TX); On-site; USD 81,000 - 106,000; Full time

Benefits offered by this job

Tuition reimbursement

Health insurance

Dental, vision coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life insurance

Long-term disability

Job summary

Lennox in Richardson, TX, is seeking a full-time National Accounts Training Specialist to join our corporate office. You will develop and deliver advanced training for HVAC professionals, troubleshoot complex issues, and guide field technicians with expert knowledge and coaching.

The role emphasizes strong presentation, communication, and sales skills, with up to 60% travel to National Accounts and the ability to translate complex concepts into practical, real-world training materials.

Qualifications

• Requires a high school diploma or equivalent.
• Prefer two-year college degree, HVAC degree or equivalent.
• Typically requires at least 5 years of relevant training experience in addition to at least 5 years of technical experience.
• Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• An individual must have sales ability and a track record of fostering strong customer relationships.
• Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Proficient in leading WebEx meetings.

Responsibilities

• Support National Accounts by handling incoming calls related to unit start-up, diagnostics, and technical troubleshooting.
• Develop and deliver training courses for installation, maintenance, and repair of HVAC products.
• Investigate and resolve technical inquiries and identify customer needs.
• Update course materials to ensure timeliness and relevance.
• Schedule travel and coordinate training deliveries for customers and field staff.

Skills

Training experience

Technical experience

Diagnostic techniques

Presentation skills

Verbal and written communication

Sales ability & customer relationships

Microsoft Office

WebEx meetings

Education

High school diploma or equivalent

HVAC degree or equivalent

Tools

Microsoft Office

WebEx

Job description

Lennox in Richardson, TX, is seeking a full-time National Accounts Training Specialist to join our corporate office. You will develop and deliver advanced training for HVAC professionals, troubleshoot complex issues, and guide field technicians with expert knowledge and coaching.

The role emphasizes strong presentation, communication, and sales skills, with up to 60% travel to National Accounts and the ability to translate complex concepts into practical, real-world training materials.