Strategic Accounts Sales Support Specialist

Lennox International; Richardson (TX); On-site; USD 70,000 - 92,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Short-term disability

Birthing leave (8 weeks)

Bonding leave (2 weeks)

Life insurance

Long-term disability insurance

Job summary

Lennox International is seeking a seasoned customer service professional in Richardson, TX to efficiently process quotations and orders, resolve issues, and support internal/external customers. The role requires strong communication, prioritization, and problem-solving skills to ensure timely delivery and high service levels.

This salaried position includes benefits and a structured plan for performance and career development within a global HVAC leader.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• At least 5 years of related experience.
• Proficient with Microsoft Office and CRM software.
• Experience with SAP preferred; strong customer service skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and prioritize daily workload to meet bid dates, replacements, and orders.
• Resolve customer disputes with minimal supervision.
• Process quotations and orders using CRM and SAP.
• Serve as a resource and guide for team members in day-to-day activities.
• Collaborate with management on coaching and process improvements.

Skills

Customer service

Written and verbal communication

Time management

Problem solving

Prioritization

Education

Bachelor's degree or equivalent

High school diploma

Tools

Microsoft Office

CRM software

SAP

Job description

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

Under limited supervision, this role is expected to function at a very high level in the volume and efficiency of timely processing of customer quotations and orders, and in resolving customer disputes, with minimal supervision. Additionally, this role will share continual responsibility with the Team Lead for established work procedures and processes that support company and departmental standards, procedures, and strategic directives.

• Effectively manages and prioritizes the daily workload to ensure job bid dates, emergency replacements, and product replacement needs for our internal and external customers are met.
• Must be timely and efficient in managing all projects to assure delivery deadlines are met.
• This includes managing the production period for delivery changes for a stated project/job.
• Serve as a resource and content expert to assigned team, providing them with guidance by being available to answer their questions to clarify the work activities when the team lead is unavailable.
• Works with team lead to assist in determining process improvement initiatives and training needs of the team / department.
• Be an active team member with assigned team account responsibilities.
• Perform duties as assigned or as the situation dictates; serve as liaison between customer service and internal/external customers.
• Establish and maintain good customer relations by providing timely and accurate service and follow-up to internal and external customers.
• Effectively disseminate and process quotations and order management, utilizing CRM and SAP.
• Interpret and execute complex customer projects/expectations (i.e. Schools /MRs / National Accounts).
• Work with management in identifying coaching and developmental needs of individual employees and team.
• Is knowledgeable about customers' equipment needs beyond team requirements.
• Is resourceful and can be depended upon to proactively assist another team with minimal direction, as the workflow warrants.
• Promote an environment that facilitates team collaboration and sharing of information and knowledge
• Timely execution of all related Performance Management activities.
• Embrace, communicate, and work towards achieving departmental strategic/key initiatives in a fast-paced, changing work environment.

What We Are Looking For

• Requires a high school diploma or an equivalent combination of education and experience.
• A bachelor's degree or equivalent is preferred. Requires at least 5 years of related experience.
• Able to use Microsoft Office and CRM software effectively.
• Experience with SAP preferred. Excellent customer service skills.
• Effective at written and verbal communication, including effective listening skills.
• Ability to handle difficult or emotional customer situations.
• Strong problem-solving and time management skills.
• Ability to handle and prioritize competing demands.

What We Offer

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $70,400 to 92,400k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for abonus in accordance with the terms of the Company’s applicable plan.

Benefits:Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].