Strategic Accounts Relationship Manager, Sales

Hexagon AB; Calgary (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in digital reality solutions is seeking a Strategic Accounts Relationship Manager. This role involves managing client relationships, ensuring project success, and collaborating with cross-functional teams. The ideal candidate will have a strong background in account management and leadership skills, contributing to the company's mission of enhancing efficiency and sustainability.

Qualifications

• Minimum of 5 years work experience in client-facing roles.
• Experience working with cross-functional teams.

Responsibilities

• Oversee day-to-day client relationships.
• Ensure schedules and budgets are met.
• Serve as primary contact for resolving customer issues.

Skills

Leadership

Problem Solving

Education

Bachelor’s degree

Job description

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Job Location (Short): Madison, Alabama-USA

Workplace Type: Remote

Business Unit: ALI

Responsibilities

Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking a Strategic Accounts Relationship Manager to join our team. The Strategic Accounts Relationship Manager will work closely with the Sales Account Managers in several key areas including:

• Ensuring that schedules and budgets are met according to contractual agreements
• Oversee the day-to-day relationship with the clients
• Working with clients to cultivate future projects and qualify new opportunities
• Consult with other team members (project management/services/support/customer care) to be sure mutual objectives are met
• Administrative tasks, such as responding to requests for quotes and licenses, and facilitating internal operations by coordinating meetings with presales teams
• Serve as a primary contact for resolving customer issues, serving as a direct escalation point to triage and resolve problems efficiently

Education / Qualifications

• Bachelor’s degree or relevant industry experience
• Minimum of 5 years work experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role; experience with managing and leading others preferred
• Ideally combined background of pre and post sales and/or account management experience in software industry
• Experience in working with complex, multi-divisional, multi-geographical customers/users
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services, Support)
• Demonstrable experience in problem solving
• Strong leadership and people management skills

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecycle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

*In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.*

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.