Strategic Accounts Operations Leader

Symbotic LLC

United States

Remote

USD 147,000 - 216,000

Full time

6 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k)

PTO

Job summary

Symbotic LLC seeks a Customer Partner, Leader for our Strategic Accounts team. You will own account partnerships, drive day-to-day issue resolution, site execution, fleet visibility, and cross-functional follow-through, influencing stakeholders without direct authority. Reporting to the VP, Customer Partner, this role requires a strategic thinker who can navigate complex enterprise environments.

Travel up to 40% and a track record in customer success or operations is essential.

Qualifications

Bachelor's degree in business, operations, or related field.
Minimum of 10 years of related experience in customer success or account management.
Experience in supply chain, logistics, or enterprise customer environments preferred.

Responsibilities

Serve as primary point of contact for customer escalations and understand operational needs.
Drive resolution of site-level challenges including spare-parts availability, installations, downtime events, and process breakdowns.
Partner with leadership to optimize bot allocation, fleet visibility, and system throughput.
Execute spares and warranty programs and maintenance strategies.
Translate performance data into actionable recommendations for cross-functional teams.
Drive improvements based on data-driven recommendations.