Strategic Customer Success Leader

SPS Commerce, Inc.; Rogers (AR); Hybrid; USD 96,000 - 149,000; Full time

Job summary

SPS Commerce, Inc. is seeking a Customer Success Executive to lead strategic relationships with senior client executives and steer ongoing account teams.

You will manage a portfolio of accounts, drive adoption of SPS products, ensure on-time delivery per contracts, and collaborate across functions to deliver measurable business value.

This role offers hybrid work with in-office presence in Rogers, AR, and competitive on-target compensation.

Qualifications

• Minimum 10 years in retail or account management with a bachelor’s degree.
• Bachelor’s degree; or 6 years with a Master’s degree.
• Proven success interfacing with executives.
• Excellent organizational and written/oral communication skills.
• Strong contract negotiation experience.
• Entrepreneurial mindset and trend analysis.

Responsibilities

• Develop and maintain executive relationships to drive adoption and value.
• Lead account teams and manage multiple high-value accounts.
• Serve as SPS point of contact for status updates and product feedback.
• Drive on-time delivery of products per contract and negotiate terms.
• Collaborate across functions to resolve issues and maximize value.

Skills

Executive communication

Account management

Strategic planning

Leadership

Negotiation

Cross-functional collaboration

Change management

Project management

Data analysis

Education

Bachelor’s degree

Master’s degree

Job description

SPS Commerce, Inc. is seeking a Customer Success Executive to lead strategic relationships with senior client executives and steer ongoing account teams.

You will manage a portfolio of accounts, drive adoption of SPS products, ensure on-time delivery per contracts, and collaborate across functions to deliver measurable business value.

This role offers hybrid work with in-office presence in Rogers, AR, and competitive on-target compensation.