Strategic Accounts Leader: Growth, Retention & Partnerships

TestEquity LLC; Chicago (IL); On-site; USD 140,000 - 210,000; Full time

Job summary

TestEquity LLC seeks a Strategic Account Director to build and expand relationships with top customers. You will own post-sale strategy, align objectives with solutions, and drive revenue growth while ensuring exceptional customer experiences across the account lifecycle.

The role requires 5+ years in strategic accounts or enterprise sales and the ability to travel nationally. You will collaborate across Sales, CS, Product, and Ops to deliver value and renewals.

Qualifications

• 5+ years of experience in strategic account management, enterprise sales, or customer success.
• Proven experience managing large, complex, or enterprise-level accounts.
• Strong consultative selling and relationship-building skills.
• Ability to influence and communicate effectively with executive stakeholders.
• Experience working cross-functionally in a fast-paced environment.

Responsibilities

• Own and manage a portfolio of named strategic accounts with a focus on retention, expansion, and long-term partnership growth.
• Develop and execute account plans aligned to customer goals, business priorities, and revenue targets.
• Serve as the primary point of contact and escalation for strategic clients.
• Build relationships with executive stakeholders and key decision-makers.
• Lead regular business reviews and strategic planning sessions with clients.
• Identify expansion opportunities including upsell, cross-sell, and renewals.
• Partner with Sales, Customer Success, Product, and Operations teams to drive account growth.
• Forecast revenue and account health accurately within CRM systems.
• Coordinate internal teams to ensure successful delivery, onboarding, and ongoing account support.
• Advocate for customer needs to influence product improvements and service enhancements.
• Ensure alignment across departments to deliver a seamless customer experience.
• Track account performance metrics including revenue, retention, satisfaction, and engagement.
• Maintain accurate account documentation, forecasts, and pipeline activity.
• Provide insights and recommendations to leadership based on customer feedback and account data.

Skills

Strategic account mgmt

Sales leadership

CRM (Salesforce)

Executive stakeholder management

Cross-functional collaboration

Negotiation

Analytical skills

Presentation skills

Problem-solving

Education

Bachelor's degree

Tools

Salesforce

Job description

TestEquity LLC seeks a Strategic Account Director to build and expand relationships with top customers. You will own post-sale strategy, align objectives with solutions, and drive revenue growth while ensuring exceptional customer experiences across the account lifecycle.

The role requires 5+ years in strategic accounts or enterprise sales and the ability to travel nationally. You will collaborate across Sales, CS, Product, and Ops to deliver value and renewals.