Strategic Accounts Manager, Experience Team

Terros; Irvine (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

Terros is seeking an Account Manager for their Experience team to act as the primary contact for strategic partners. This role involves leading customer onboarding, ensuring value realization, and fostering executive-level relationships. A successful candidate will have 4+ years of experience in pertinent fields and technical proficiency with automation tools.

Join Terros to impact customer service and work in a vibrant, innovative environment in Irvine, CA!

Qualifications

• 4+ years of experience in Customer Success, Account Management, or SaaS Implementation.
• Proficiency with low-code/no-code tools to automate workflows and manage data.
• A proven track record of managing high-value accounts with measurable outcomes.
• Exceptional presentation skills for executive stakeholders.
• Ability to work full-time out of our Irvine, CA office.

Responsibilities

• Serve as the primary point of contact for strategic accounts.
• Lead complex implementations and advanced user training.
• Identify opportunities for account growth and drive renewals.
• Translate customer pain points into technical requirements.
• Help define and refine onboarding templates and documentation.

Skills

Customer Success

Account Management

SaaS Implementation

Technical Aptitude

Communication

Education

Bachelor's degree in Information Systems, Business, Communications, or equivalent professional SaaS experience

Tools

Zapier

Airtable

Job description

Terros is seeking an Account Manager for their Experience team to act as the primary contact for strategic partners. This role involves leading customer onboarding, ensuring value realization, and fostering executive-level relationships. A successful candidate will have 4+ years of experience in pertinent fields and technical proficiency with automation tools.

Join Terros to impact customer service and work in a vibrant, innovative environment in Irvine, CA!