Account Manager

Terros; Irvine (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

Terros is seeking an Account Manager for their Experience team to act as the primary contact for strategic partners. This role involves leading customer onboarding, ensuring value realization, and fostering executive-level relationships. A successful candidate will have 4+ years of experience in pertinent fields and technical proficiency with automation tools.

Join Terros to impact customer service and work in a vibrant, innovative environment in Irvine, CA!

Qualifications

• 4+ years of experience in Customer Success, Account Management, or SaaS Implementation.
• Proficiency with low-code/no-code tools to automate workflows and manage data.
• A proven track record of managing high-value accounts with measurable outcomes.
• Exceptional presentation skills for executive stakeholders.
• Ability to work full-time out of our Irvine, CA office.

Responsibilities

• Serve as the primary point of contact for strategic accounts.
• Lead complex implementations and advanced user training.
• Identify opportunities for account growth and drive renewals.
• Translate customer pain points into technical requirements.
• Help define and refine onboarding templates and documentation.

Skills

Customer Success

Account Management

SaaS Implementation

Technical Aptitude

Communication

Education

Bachelor's degree in Information Systems, Business, Communications, or equivalent professional SaaS experience

Tools

Zapier

Airtable

Job description

Account Manager (Experience Team)

Location: Irvine, CA — In Office

About Terros

We help companies optimize their field sales teams with a suite of modern software products that improve canvassing, lead generation, sales rep retention, and top-line revenue. We are a fast-growing startup and pride ourselves on a high-energy, collaborative environment where every team member has a direct impact on the product.

Role Overview

As an Account Manager on our Experience team, you will be the face of Terros for our strategic partners. You aren't just managing a checklist; you are elevating customer relationships, driving successful onboarding, and ensuring customers realize consistent, measurable value. You will act as a trusted advisor to our accounts and partner closely with Sales, Product, and Engineering to shape our product direction and service delivery.

Key Responsibilities

• Customer Leadership: Serve as the primary point of contact for strategic accounts, building long-term, executive-level relationships.

• Strategic Onboarding: Lead complex implementations, including account configuration, data migrations, and advanced user training.

• Expansion & Retention: Identify opportunities for account growth and coordinate with Sales and RevOps to drive renewals and upsells.

• Technical Advocacy: Use low-code tools to assist with workflow automation and data mapping; translate customer "pain points" into technical requirements for the Product team.

• Process Building: Help define and refine our CS playbooks, onboarding templates, and customer-facing documentation.

Qualifications

Required

• 4+ years of experience in Customer Success, Account Management, or SaaS Implementation.

• Technical Aptitude: Proficiency with low-code/no-code tools (e.g., Zapier, Airtable, or similar) to automate workflows and manage data.

• Account Ownership: A proven track record of managing high-value accounts with measurable retention and expansion outcomes.

• Communication: Exceptional presentation skills, with the ability to command a room of executive stakeholders.

• Location: Ability to work full-time out of our Irvine, CA office.

Preferred

• Experience in a fast-growing SaaS startup or B2B tech environment.

• Familiarity with CRM systems, APIs, and data migration best practices.

• Previous experience in field sales or managing software for "boots on the ground" teams.

Education Recommendation

• Bachelor’s degree in Information Systems, Business, Communications, or equivalent professional SaaS experience.

Why Join Terros?

• Impact: Be an early member of the Experience organization and help define how we serve customers.

• Innovation: Work with a cutting-edge sales performance platform in a massive, underserved market.

• Collaboration: Work in an environment that values high-accountability, customer-first thinking, and rapid iteration.

• Culture: Enjoy a vibrant, in-person office culture in the heart of Orange County.