Remote Senior Technical Account Manager: Strategic Partner

Relativity; Baltimore (MD); Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager to proactively support customers, develop account plans, and manage technical relationships. You will work cross-functionally to guide solutions, address incidents, and drive successful outcomes using the Relativity platform.

The TAM will collaborate with Product and Engineering, apply best practices, and travel up to 10% for engagements. Prior Relativity experience and ITIL familiarity preferred.

Qualifications

• Relativity Certified Administrator required.
• Experience in SaaS/IaaS and/or Hybrid environments.
• Proficient with SQL and Windows platform.
• Familiarity with e-discovery or legal tech preferred.

Responsibilities

• Develop a strong understanding of projects within your service area and minimize service impact.
• Help guide the resolution of critical customer incidents.
• Lead technical success plans to ensure a positive customer experience with Relativity.
• Ensure quality of service and factor future demand into capacity planning.

Skills

Business Intelligence (BI)

Communication

Data Analysis

Database Management

Data Governance

Data Visualization

Information Retrieval

Legal Analysis

Legal Research

Natural Language

Job description

Relativity is seeking a Technical Account Manager to proactively support customers, develop account plans, and manage technical relationships. You will work cross-functionally to guide solutions, address incidents, and drive successful outcomes using the Relativity platform.

The TAM will collaborate with Product and Engineering, apply best practices, and travel up to 10% for engagements. Prior Relativity experience and ITIL familiarity preferred.