Strategic Accounts Leader: Growth & Value Realization

MSC Industrial Direct Co., Inc.; Inver Grove Heights (MN); On-site; USD 90,000 - 142,000; Full time

Job summary

MSC Industrial Direct Co., Inc. is seeking a Strategic Accounts Leader in Minneapolis, MN. This role manages key accounts (> $250K potential revenue), drives profitable growth, and leads teams to deliver measurable value through cost savings and CIRs.

You will build trusted executive relationships across Operations, Supply Chain, Procurement, and Engineering, while partnering with Business Development to close late-stage opportunities and onboard customers for long-term advantage.

Qualifications

• Bachelor's degree in business or equivalent experience required.
• Minimum of 7 years of demonstrated sales and marketing success, including at least 2 years in industrial, manufacturing, or distribution sales.
• Proven success in leading high‑performing teams to drive profitable solution sales and consistently surpass sales objectives.
• Demonstrated excellence in leading negotiations, influencing at multiple organizational levels, and building senior‑level customer relationships.
• Ability to interpret customer financial statements and translate insights into strategic guidance, enabling teams to craft solution recommendations that drive profitability and long‑term growth.
• Solid project management skills with a solid history of accountability, measurable results and cross functional execution.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce.com (CRM).
• Demonstrated analytical and problem‑solving skills with the ability to synthesize data from multiple systems and guide teams in developing effective, data‑driven solutions.
• Excellent written and verbal communication skills, including the ability to develop and deliver impactful executive level presentations.
• Proven success collaborating cross‑functionally (e.g., Marketing, Product Management, Finance) and with leaders holding competing priorities.
• High attention to detail with strong follow‑through and the ability to adapt quickly to changing market and business conditions.
• Self‑motivated, adaptable, and able to build and lead teams that perform effectively in both collaborative and independent work environments.
• Skilled at fostering a culture of accountability, continuous improvement, and customer‑focused execution.

Responsibilities

• Oversee management and retention of key account portfolios exceeding $250K in potential revenue, ensuring profitable growth and long-term customer success.
• Guide the development and execution of strategic account plans, ensuring alignment with business objectives and opportunities for deeper account penetration.
• Monitor account health and retention risks, directing interventions and supporting teams in safeguarding customer satisfaction.
• Lead negotiation and renewal strategies for underperforming or at‑risk accounts to optimize profitability and value realization.
• Ensure delivery of measurable cost savings initiatives, overseeing customer assessments, solution optimization, and documented profitability.
• Direct Continuous Improvement Reviews (CIRs) with senior stakeholders to showcase delivered value and identify new growth opportunities.
• Foster trusted relationships with internal and external executives across Operations, Supply Chain, Procurement, and Engineering, serving as an escalation point when needed.
• Collaborate with Business Development leadership on late-stage opportunities, providing oversight to secure deal closure and strategic positioning.
• Oversee customer onboarding processes, ensuring teams deliver on commitments and drive solution adoption.
• Lead, coach, and develop Strategic Development Consultants, setting clear performance expectations and providing regular feedback.
• Align team resources to customer priorities while building capability through best practices in analysis, negotiation, and solution positioning, fostering a culture of accountability, collaboration, and continuous improvement.

Skills

Sales leadership

Account management

Strategic planning

Customer relationships

Data analysis

Education

Bachelor's degree in business or equivalent experience

Tools

Salesforce.com (CRM)

Microsoft Excel

PowerPoint

Microsoft Word

Job description

MSC Industrial Direct Co., Inc. is seeking a Strategic Accounts Leader in Minneapolis, MN. This role manages key accounts (> $250K potential revenue), drives profitable growth, and leads teams to deliver measurable value through cost savings and CIRs.

You will build trusted executive relationships across Operations, Supply Chain, Procurement, and Engineering, while partnering with Business Development to close late-stage opportunities and onboard customers for long-term advantage.