Strategic Accounts Leader: Growth & Retention

MSC Industrial Direct Co., Inc.; Maple Grove (MN); On-site; USD 90,000 - 142,000; Full time

Job summary

MSC Industrial Supply Co. in Minneapolis, MN seeks a Strategic Accounts Leader to manage and grow select key accounts with portfolios over $250K, driving value through cost savings, CIRs, and solution optimization.

You will build executive-level relationships across Operations, Supply Chain, Procurement, and Engineering to ensure adoption and measurable results. You will guide account planning, retention strategies, and collaborate with Business Development on late-stage opportunities, while

Qualifications

• Bachelor's degree in business or equivalent experience required.
• Minimum of 7 years of demonstrated sales and marketing success, including at least 2 years in industrial, manufacturing, or distribution sales.
• Proven success in leading high-performing teams to drive profitable solution sales and consistently surpass sales objectives.
• Demonstrated excellence in leading negotiations, influencing at multiple organizational levels, and building senior-level customer relationships.
• Ability to interpret customer financial statements and translate insights into strategic guidance, enabling teams to craft solution recommendations that drive profitability and long-term growth.
• Solid project management skills with a solid history of accountability, measurable results and cross functional execution.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce.com (CRM).
• Demonstrated analytical and problem-solving skills with the ability to synthesize data from multiple systems and guide teams in developing effective, data-driven solutions.
• Excellent written and verbal communication skills, including the ability to develop and deliver impactful executive level presentations.
• Proven success collaborating cross-functionally (e.g., Marketing, Product Management, Finance) and with leaders holding competing priorities.
• High attention to detail with strong follow-through and the ability to adapt quickly to changing market and business conditions.
• Self-motivated, adaptable, and able to build and lead teams that perform effectively in both collaborative and independent work environments.
• Skilled at fostering a culture of accountability, continuous improvement, and customer-focused execution.

Responsibilities

• Oversee management and retention of key account portfolios exceeding $250K in potential revenue, ensuring profitable growth and long-term customer success.
• Guide the development and execution of strategic account plans, ensuring alignment with business objectives and opportunities for deeper account penetration.
• Monitor account health and retention risks, directing interventions and supporting teams in safeguarding customer satisfaction.
• Lead negotiation and renewal strategies for underperforming or at-risk accounts to optimize profitability and value realization.
• Ensure delivery of measurable cost savings initiatives, overseeing customer assessments, solution optimization, and documented profitability.
• Direct Continuous Improvement Reviews (CIRs) with senior stakeholders to showcase delivered value and identify new growth opportunities.
• Foster trusted relationships with internal and external executives across Operations, Supply Chain, Procurement, and Engineering, serving as an escalation point when needed.
• Collaborate with Business Development leadership on late-stage opportunities, providing oversight to secure deal closure and strategic positioning.
• Oversee customer onboarding processes, ensuring teams deliver on commitments and drive solution adoption.
• Lead, coach, and develop Strategic Development Consultants, setting clear performance expectations and providing regular feedback.
• Align team resources to customer priorities while building capability through best practices in analysis, negotiation, and solution positioning, fostering a culture of accountability, collaboration, and continuous improvement.

Skills

Strategic account management

Leadership

Negotiation

Sales strategy

Cross-functional collaboration

Account planning

Data-driven decision-making

Education

Bachelor's degree in business or equivalent experience

Tools

Salesforce.com (CRM)

Microsoft Word

Microsoft Excel

PowerPoint

Job description

MSC Industrial Supply Co. in Minneapolis, MN seeks a Strategic Accounts Leader to manage and grow select key accounts with portfolios over $250K, driving value through cost savings, CIRs, and solution optimization.

You will build executive-level relationships across Operations, Supply Chain, Procurement, and Engineering to ensure adoption and measurable results. You will guide account planning, retention strategies, and collaborate with Business Development on late-stage opportunities, while