Strategic Accounts Leader: Growth & Retention

MSC Industrial Direct Co., Inc.; Des Moines (IA); On-site; USD 84,000 - 132,000; Full time

Benefits offered by this job

Competitive pay

401K and stock purchase

Tuition reimbursement

Paid time off

Health benefits

Job summary

MSC Industrial Supply Co. in Des Moines, IA is seeking a Strategic Accounts Leader to drive profitable growth by managing top accounts and leading cross-functional teams.

This role requires building executive relationships, guiding strategic plans, and ensuring successful onboarding and retention across Operations, Supply Chain, and Engineering. The position emphasizes deal closure, cost savings, CIRs, and long-term value realization, with a compensation package including base and commissions.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 7+ years of sales/marketing success, including 2+ years in industrial, manufacturing, or distribution sales.
• Proven success leading high-performing teams to drive profitable solution sales and exceed sales objectives.
• Demonstrated excellence in negotiations, influencing at multiple organizational levels, and building senior-level relationships.
• Ability to interpret customer financial statements and translate insights into strategic guidance for profitability and growth.
• Solid project management history with accountability and cross-functional execution.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce.com (CRM).
• Strong analytical and problem-solving skills with data synthesis from multiple systems to guide solutions.
• Excellent written and verbal communication for executive presentations.
• Proven ability to collaborate cross-functionally and align leaders with competing priorities.
• High attention to detail and ability to adapt to changing market conditions.
• Self-motivated, adaptable, and able to lead teams in collaborative or independent settings.
• Skilled at fostering accountability, continuous improvement, and customer-focused execution.

Responsibilities

• Oversee management and retention of key account portfolios exceeding $250K in potential revenue, ensuring profitable growth and long-term customer success.
• Lead development and execution of strategic account plans aligned with objectives and opportunities for deeper penetration.
• Monitor account health and retention risks and direct interventions to safeguard satisfaction.
• Lead negotiation and renewal strategies for at‑risk accounts to optimize profitability.
• Ensure delivery of measurable cost savings initiatives and profitability through CIRs and solution optimization.
• Direct CIRs with senior stakeholders to showcase value and identify growth opportunities.
• Foster executive-level relationships across Operations, Supply Chain, Procurement, and Engineering; serve as escalation point.
• Collaborate with Business Development on late-stage opportunities and deal closure.
• Oversee customer onboarding processes and drive solution adoption.

Skills

Executive relationship building

Negotiation

Analytical skills

CRM (Salesforce)

Education

Bachelor's degree in business

Tools

Salesforce CRM

MS Office (Word, Excel, PowerPoint)

Job description

MSC Industrial Supply Co. in Des Moines, IA is seeking a Strategic Accounts Leader to drive profitable growth by managing top accounts and leading cross-functional teams.

This role requires building executive relationships, guiding strategic plans, and ensuring successful onboarding and retention across Operations, Supply Chain, and Engineering. The position emphasizes deal closure, cost savings, CIRs, and long-term value realization, with a compensation package including base and commissions.