Strategic Account Growth Leader

MSC Industrial Direct Co., Inc.; Franklin (IN); On-site; USD 51,401 - 80,773; Full time

Job summary

MSC Industrial Direct Co., Inc. is seeking a Strategic Accounts Executive to drive growth and retention for select key accounts with portfolios over $250K in potential revenue.

The role will develop strategic plans, analyze data, and deliver cost‑savings and value realization. You will build executive relationships across Operations, Supply Chain, Procurement, and Engineering, ensuring disciplined site‑level engagement and adoption of MSC solutions.

Qualifications

• Bachelor’s degree in business or equivalent experience.
• 5+ years in sales and marketing, including 2+ years in industrial, manufacturing, or distribution sales.
• Proven track record of selling profitable solutions and meeting or exceeding sales plans.
• Excellence in sales, negotiation, relationship building, and closing, with the ability to influence at multiple organizational levels.
• Ability to read, interpret, and apply insights from customer financial statements to support solution recommendations.
• Strong project management skills with a solid history of accountability and results.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce.com (CRM).
• Ability to gather, analyze, and synthesize data from multiple systems to recommend solutions.

Responsibilities

• Sell, manage and retain portfolios over $250K in potential revenue to achieve profitable growth and retention.
• Develop and execute strategic account plans that anticipate customer needs, align with business objectives, and drive account penetration.
• Proactively identify churn indicators and implement interventions to safeguard retention and customer satisfaction.
• Negotiate and renew agreements with underperforming or at‑risk accounts to optimize value realization and profitability.
• Deliver measurable cost‑savings initiatives and demonstrate profitability through regular customer assessments and solution optimization.
• Conduct Continuous Improvement Reviews (CIRs) with senior stakeholders to showcase value delivered and identify new opportunities.
• Build and maintain trusted internal and external relationships with leaders in Operations, Supply Chain, Procurement, and Engineering.
• Ensure seamless onboarding of new customers, coordinating with internal teams to deliver commitments and adoption.
• Engage with site‑level contacts to strengthen solution adoption and ensure consistent execution of account strategies.
• Maintain disciplined use of CRM tools and reporting standards to ensure accuracy in forecasting and account visibility.
• Act as a strategic advisor by leveraging market insights, benchmarking, and industry trends to educate customers and strengthen partnerships.
• Analyze customer data and trends to recommend process improvements that reduce costs and increase efficiency.
• Present financial and operational insights to customer executives, linking MSC’s solutions to measurable business outcomes.

Skills

Sales excellence

Negotiation

Relationship building

Analytical thinking

Communication

Project management

Data interpretation

Education

Bachelor’s degree in business or equivalent experience

Tools

Salesforce.com

Microsoft Excel

Microsoft Word

PowerPoint

Job description

MSC Industrial Direct Co., Inc. is seeking a Strategic Accounts Executive to drive growth and retention for select key accounts with portfolios over $250K in potential revenue.

The role will develop strategic plans, analyze data, and deliver cost‑savings and value realization. You will build executive relationships across Operations, Supply Chain, Procurement, and Engineering, ensuring disciplined site‑level engagement and adoption of MSC solutions.