Strategic Accounts Leader – Growth & Leadership

Santander US; Wilmington (MA); On-site; USD 98,000 - 165,000; Full time

Job summary

Santander US in Massachusetts is seeking a Manager, Strategic Accounts to oversee key accounts and develop the account management function. You will lead a team, coach for performance, and collaborate with internal teams to fulfill client needs.

Essential responsibilities include building trusted client relationships, analyzing data to position products, and driving strategic initiatives to achieve annual quotas. Light travel (up to 30%) is required.

Qualifications

• 5+ years of experience in a sales or account management position.
• Advanced experience in the industry with expertise in a specific skill set or business area.
• Knowledge of MSA Terminology, Workers’ Compensation and liability cases.
• Aptitude for solving complex issues for account management, sales and potential clients.
• Ability to educate clients and prospective clients, manage and build relationships.
• Excellent written and verbal communication.
• Workers’ Compensation and/or Medicare Set Aside Subject Matter Expert with deep domain expertise in post settlement administration for Worker’s Compensation and liability cases; has an ability to explain to others through written and verbal methods and act as a resource for Sales Operations team and Member Care Services.
• Systems Subject Matter Expert with ability to navigate through multiple systems including: MS Office Suite including Word and Excel, CareHub, Adobe, and Salesforce products.
• Proven sales strategy experience resulting in significant client relationship growth.

Responsibilities

• Oversee a list of key accounts and supervise a team of Strategic Account Specialists.
• Coach, drive performance, and foster a positive work culture.
• Strategic and innovative thinker, using outside of the box ideas to meet annual quota goals.
• Communicates with clients to understand their needs and explain product value.
• Builds relationships with clients based on trust and respect.
• Collaborates with internal departments to facilitate client need fulfillment.
• Collects and analyzes data to better position products and services in the market.
• Keeps accurate records pertaining to potential case load and account notes.
• Resolves complaints and prevents additional issues by improving processes.
• Identifies industry trends.
• Communicates and delegates action plans throughout sales organization.
• Must be willing to perform light travel (30%).

Skills

Account management

Sales strategy

Client relations

Communication skills

MS Office Suite

Salesforce

Education

Bachelor’s degree (related field)

High School Diploma or GED

Tools

MS Office (Word/Excel)

CareHub

Adobe

Salesforce

Job description

Santander US in Massachusetts is seeking a Manager, Strategic Accounts to oversee key accounts and develop the account management function. You will lead a team, coach for performance, and collaborate with internal teams to fulfill client needs.

Essential responsibilities include building trusted client relationships, analyzing data to position products, and driving strategic initiatives to achieve annual quotas. Light travel (up to 30%) is required.