Senior Sales & Service Enablement Lead

Santander US; Boston (MA); On-site; USD 53,000 - 93,000; Full time

Job summary

Santander US in Boston is seeking a Sr. Specialist, Sales & Service Support to engage existing customers via outbound calls and support the sales strategy. You will help ensure positive customer experiences, coach bankers, and coordinate programs to drive deposit, lending, and relationship growth.

The role emphasizes collaboration with managers, execution of sales plans, and program coordination to maximize opportunities while maintaining compliance and excellent service standards.

Qualifications

• 3+ years project management experience coordinating resources and timelines.
• Strong knowledge of sales support and sales enhancement techniques within the industry.
• Ability to work independently and set appropriate priorities to meet deadlines.
• Strong analytical and evaluative skills with ability to measure program performance and make recommendations for improvement.
• Vendor relationship experience helpful.
• Attention to detail.
• Self motivator and creative thinker.
• Experience coaching and influencing others to achieve goals.
• Excellent communication skills, including strong presentation skills and writing ability.
• Maintains appropriate sales licensing .
• P.C. software applications (e.g. Excel, Word, Access, Callidus, PeopleSoft, etc.).
• Database record maintenance and reporting.
• Preparation and presentation of materials.
• Thorough knowledge of departmental and bank products and services.

Responsibilities

• Performs variety of activities for an LOB designed to support, enhance and increase overall sales performance according to established Company policies and applicable legal and regulatory guidelines.
• Administers ongoing sales and marketing support programs equitably according to plan designs and guidelines, which may include sales contests, product promotions, regional programs and other activities.
• Provides project coordination to new or existing sales support programs; leads or assists with strategy meetings, determining sales and marketing needs and requirements and generating ideas; provides input and advice based on extensive knowledge of other
• Researches various issues, ideas, problems and opportunities discussed in strategy meetings to generate additional information to add to projects.
• Creates project plans, adding ideas from research and ensuring that issues, concerns and priorities identified in meetings and other communications are addressed.
• Implements project plans; communicates with various internal personnel, corporate marketing and other Company departments and outside vendors to coordinate assigned programs and complete projects; resolves problems by coordinating with necessary individua

Skills

Project management

Sales support

Independent work

Analytical skills

Vendor relations

Attention to detail

Coaching others

Presentation skills

Sales licensing

Excel

Word

Access

PeopleSoft

Callidus

Product knowledge

Education

Associate’s Degree

Tools

Excel

Word

Access

PeopleSoft

Callidus

Job description

Santander US in Boston is seeking a Sr. Specialist, Sales & Service Support to engage existing customers via outbound calls and support the sales strategy. You will help ensure positive customer experiences, coach bankers, and coordinate programs to drive deposit, lending, and relationship growth.

The role emphasizes collaboration with managers, execution of sales plans, and program coordination to maximize opportunities while maintaining compliance and excellent service standards.