Strategic Accounts Implementation & Enablement Lead

StructureFlow; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(K)

Flexible working - remote + travel

PTO/leave - 25 days

Job summary

StructureFlow is seeking a North America Client Success partner to onboard, train, and support our largest strategic accounts across North America, with in-region delivery and on-site visits as needed.

You will collaborate with the UK Client Success team, run end-to-end onboarding, design trainings, and build scalable enablement assets while traveling regularly to client sites and maintaining strong relationships with executive sponsors.

Qualifications

• Experience in LegalTech or professional services SaaS is required.
• Experience building training curricula or knowledge bases is essential.
• Familiarity with CRM and CS tooling (HubSpot, Salesforce, Intercom, Zendesk) is required.

Responsibilities

• Provide end-to-end onboarding and adoption training at strategic accounts.
• Lead in-region delivery and support pilots, coordinating with UK CS team.
• Deliver in-person and remote training to lawyers, paralegals, and senior professionals.
• Triage, resolve, and escalate client issues to ensure rapid value realization.
• Create scalable enablement assets (guides, FAQs, training materials).
• Maintain accurate records in CRM/CS tools and coordinate with commercial leads.

Skills

B2B SaaS onboarding

Training delivery to senior pros

CRM/CS tooling familiarity

Tools

HubSpot

Salesforce

Intercom

Zendesk

Job description

StructureFlow is seeking a North America Client Success partner to onboard, train, and support our largest strategic accounts across North America, with in-region delivery and on-site visits as needed.

You will collaborate with the UK Client Success team, run end-to-end onboarding, design trainings, and build scalable enablement assets while traveling regularly to client sites and maintaining strong relationships with executive sponsors.