Strategic Accounts Growth Specialist

Rndautomation; Franklin, Northern (MA, KY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

iAutomation is seeking a Strategic Account Sales Specialist to manage a portfolio of about 40 accounts (10 key), coordinating with Planning, Project Management, Production, and Purchasing. The role emphasizes keeping orders moving, solving issues, and ensuring customer satisfaction, with a path toward a technical sales career within ~2 years.

The position is onsite in Franklin, MA, with hybrid flexibility after the first year.

Qualifications

• 2–4 years of customer service and/or project management experience.
• Strong analytical skills, including proficiency in Excel.
• Proven ability to work independently in a high-volume, fast-paced environment.
• Desire to learn technical products and manufacturing processes

Responsibilities

• Support and grow a portfolio of approximately 40 strategic accounts, with a primary focus on the top 10.
• Serve as the supporting point of contact for assigned accounts, driving customer satisfaction and retention.
• Act as the liaison between Planning, Project Management, Purchasing, and other internal teams on behalf of assigned accounts.
• Proactively communicate order status, timelines, and issues across teams.
• Handle expediting requests, order confirmations, and sales order processing.
• Troubleshoot and resolve issues quickly, with a strong sense of urgency.
• Apply an engineering/technical mindset to solve customer and operational problems.
• Use Excel and analytical tools for account tracking and reporting; familiarity with AI tools and costing models is a plus

Skills

Excel

Analytical skills

Communication

Independent work

Problem solving

Cross-functional

Technical aptitude

Tools

AI tools

Costing models

Job description

iAutomation is seeking a Strategic Account Sales Specialist to manage a portfolio of about 40 accounts (10 key), coordinating with Planning, Project Management, Production, and Purchasing. The role emphasizes keeping orders moving, solving issues, and ensuring customer satisfaction, with a path toward a technical sales career within ~2 years.

The position is onsite in Franklin, MA, with hybrid flexibility after the first year.