Strategic Account Growth Specialist - Hybrid

iAutomation; Franklin (MA); On-site; USD 70,000 - 80,000; Full time

Job summary

iAutomation is seeking a Strategic Account Sales Specialist to connect strategic accounts with internal teams and drive customer satisfaction. You will own a portfolio of about 40 accounts (including 10 key accounts) and coordinate with Planning, Project Management, Production, Customer Service and Purchasing to keep orders moving and issues resolved.

This role serves as a development track into a technical sales career, with growth toward broader sales responsibilities within two years.

Qualifications

• 2-4 years of customer service and/or project management experience.
• Strong analytical skills, including proficiency in Excel.
• Proven ability to work independently in a high-volume, fast-paced environment.
• Desire to learn technical products and manufacturing processes.

Responsibilities

• Support and grow a portfolio of approximately 40 strategic accounts, with a primary focus on the top 10.
• Serve as the supporting point of contact for assigned accounts, driving customer satisfaction and retention.
• Act as the liaison between Planning, Project Management, Purchasing, and other internal teams on behalf of assigned accounts.
• Proactively communicate order status, timelines, and issues across teams.
• Handle expediting requests, order confirmations, and sales order processing.
• Troubleshoot and resolve issues quickly, with a strong sense of urgency.
• Apply an engineering/technical mindset to solve customer and operational problems.
• Use Excel and analytical tools for account tracking and reporting; familiarity with AI tools and costing models is a plus.

Skills

Analytical thinking

Independent work

Strong communicator

Problem solving

Customer service mindset

Project management

Technical aptitude

Tools

Excel

Job description

iAutomation is seeking a Strategic Account Sales Specialist to connect strategic accounts with internal teams and drive customer satisfaction. You will own a portfolio of about 40 accounts (including 10 key accounts) and coordinate with Planning, Project Management, Production, Customer Service and Purchasing to keep orders moving and issues resolved.

This role serves as a development track into a technical sales career, with growth toward broader sales responsibilities within two years.