Strategic Accounts Engineer & Support Specialist

GRUNDFOS; Brookshire (TX); Hybrid; USD 64,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Volunteer leave and training programs

Job summary

Grundfos in Brookshire, TX is seeking an Engineer, Support Specialist to be the go-to internal partner for strategic accounts within Commercial Building Services. You will resolve complex inquiries, support order fulfillment, and identify growth opportunities while building strong customer relationships.

You should have a technical engineering background, experience with pump products, and be able to influence cross-functional teams.

Qualifications

• Bachelor's degree in engineering or related technical field.
• 3+ years of pump industry experience with direct customer-facing engagement.
• Proficiency with SAP R/3 or S/4HANA and CRM platforms preferred.

Responsibilities

• Serve as the dedicated support contact for strategic accounts, managing escalated inquiries across the full order-to-delivery lifecycle including quotations, order processing, shipment tracking, and complaint resolution.
• Develop and execute strategic account plans that drive sales growth, strengthen customer engagement, and support revenue targets.
• Process and manage complex orders, coordinate customer-requested changes, and consolidate shipments to improve delivery efficiency for project-based sales.
• Organize and deliver training and onboarding activities for strategic account employees, including tailored CSSC materials and sales presentations.
• Partner cross-functionally with Sales, Regional Managers, Finance, and Supply Chain teams to resolve disputes, credit issues, and supply chain concerns proactively.
• Promote Grundfos digital self-help tools (GPC, MyGrundfos, Extranet) and provide regular reporting on key account performance, opportunities, and risks.

Skills

Customer service

Organizational skills

Analytical thinking

Communication

Education

Bachelor's degree in engineering

Tools

SAP R/3 / S/4HANA

CRM platforms

Excel (advanced)

Power BI

PowerPoint

Job description

Grundfos in Brookshire, TX is seeking an Engineer, Support Specialist to be the go-to internal partner for strategic accounts within Commercial Building Services. You will resolve complex inquiries, support order fulfillment, and identify growth opportunities while building strong customer relationships.

You should have a technical engineering background, experience with pump products, and be able to influence cross-functional teams.