Senior Client Success Manager, North America — Hybrid NYC

StructureFlow; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Generous PTO – 25 days

Health insurance (medical, dental, viz

401(k)

Flexible remote work + travel

Learning & Development budget

Join a dynamic early-stage startup

Job summary

StructureFlow is hiring a Senior Client Success Manager to own the North American post-sale journey, from onboarding to renewal. You will manage a portfolio of law firms, PE funds, and professional services clients, driving adoption and value realization.

This NY-based role requires experience with enterprise CS, stakeholder management, and a data-driven, proactive approach to CS. Hybrid work pattern offered in New York.

Qualifications

• 5–7 years in enterprise CS/account management in B2B SaaS or professional services tech.
• Ability to read data, interpret signals, and act without prompting.
• Experience renewing and expanding managed accounts.
• Comfort with senior stakeholder management beyond operational contacts.
• Experience with CS tooling (HubSpot, Intercom, Planhat, Gainsight, ChurnZero or equivalent).
• Experience with emerging AI technology and its applications in CS.

Responsibilities

• Pre-sales pilots: collaborate with Revenue on deal quality and continuity before signing.
• Onboarding and first value: own accounts from contract signature and drive first-value milestones.
• Adoption: move clients from initial use to enterprise-wide adoption through health monitoring and quarterly business reviews.
• Expansion and Renewal: manage renewals 6 months out and pursue expansion opportunities.

Skills

5-7 years enterprise CS/account mgmt

Strategy & execution

Renewals & expansion

Stakeholder management

CS tooling (HubSpot/Intercom/Planhat/G

Tools

HubSpot

Intercom

Planhat

Gainsight

ChurnZero

Job description

StructureFlow is hiring a Senior Client Success Manager to own the North American post-sale journey, from onboarding to renewal. You will manage a portfolio of law firms, PE funds, and professional services clients, driving adoption and value realization.

This NY-based role requires experience with enterprise CS, stakeholder management, and a data-driven, proactive approach to CS. Hybrid work pattern offered in New York.