Strategic Accounts Director

CNX Resources Corporation; United States; Remoto; USD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

Concentrix is seeking a Director, Account Management to lead strategic client relationships, drive growth, and ensure service excellence across assigned portfolios.

You will engage C-level stakeholders, build and execute sustainable account plans, monitor KPIs, and collaborate with cross-functional teams to deliver value, manage risk, and exceed client expectations.

This role demands 6+ years in account management and a proven track record of cross-selling and retention in BPO/Technology services.

Competenze

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills with the ability to build and maintain client relationships.
• Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.

Mansioni

• Builds and maintains long-term relationships with assigned clients.
• Develops sustainable and profitable strategic account plans addressing whitespace, cross-selling, and up-selling opportunities.
• Ensures clients benefit from Concentrix Technology offerings and aligns solutions with client strategy.
• Installs and manages account governance with clients according to contractual obligations.
• Engages C-level stakeholders and proactively manages risks to protect client value.
• Monitors account performance and delivers regular reports and insights to leaders.

Conoscenze

Client relationships

CRM proficiency

Communication skills

Data analysis

Problem solving

Time management

Team collaboration

Formazione

Bachelor’s degree in Business Administration, Marketing, or a related field

Strumenti

Salesforce

Descrizione del lavoro

Concentrix is seeking a Director, Account Management to lead strategic client relationships, drive growth, and ensure service excellence across assigned portfolios.

You will engage C-level stakeholders, build and execute sustainable account plans, monitor KPIs, and collaborate with cross-functional teams to deliver value, manage risk, and exceed client expectations.

This role demands 6+ years in account management and a proven track record of cross-selling and retention in BPO/Technology services.